topic One Battery Does Not Charge in Arlo Pro

One Battery Does Not Charge

Tigger7 — Tue, 02 Oct 2018 15:41:37 GMT

Title says it all. 2 of my cameras said they had 15% battery life. Plugged one in and it recharged fine. The second one will not recharge. Tried different outlets, taking battery out, inspected prongs. Nothing seems out of sorts. Please help me trouble shoot.

One Battery Does Not Charge

TomMac — Tue, 02 Oct 2018 15:41:50 GMT

Check the FAQs, there is a page from Arlo about batteries not charging....

basicly, put the battery in and use supplied adapter, if not charging then pull battery, wait 10 min and then insert again ...repeat 6 x

if the battery get to low, it will not charge and doing above gets it to a level where it will

One Battery Does Not Charge

Tigger7 — Tue, 02 Oct 2018 15:42:04 GMT

Thank you. I did use common sense first. Unfortunately, the FAQ section did not work. I appreciate your input..

One Battery Does Not Charge

TomMac — Tue, 02 Oct 2018 15:42:18 GMT

heres the article; https://kb.arlo.com/000052305/My-Arlo-Pro-or-Arlo-Pro-2-battery-is-dead-what-do-I-do

One Battery Does Not Charge

Tigger7 — Tue, 02 Oct 2018 15:42:35 GMT

Thank you. Unfortunately, as indicated in last reply, this article was not helpful in my particular case. I hope this works for others, but it was not the key here.

One Battery Does Not Charge

jguerdat — Tue, 02 Oct 2018 15:42:49 GMT

Did you switch batteries between cameras? That would help isolate whether the issue is with the battery or camera.

Re: One Battery Does Not Charge

Tigger7 — Wed, 03 Oct 2018 00:17:29 GMT

It suddenly started charging. So weird . These things are so inconsistent in every way. I guess they are still better than nothing.

Re: One Battery Does Not Charge

jguerdat — Wed, 03 Oct 2018 14:09:45 GMT

That sounds like a poor connection someplace. In the future take a little extra time to ensure everything is snugged into place.