topic Re: Firmware update for ARLO PRO battery drain in Arlo Pro

Firmware update for ARLO PRO battery drain

Grapes4621 — Sun, 30 Sep 2018 22:40:14 GMT

I see there is a ‘fix” for ARLO PRO fast battery drain on SEPT 26..when I go to my acct and try to update my firmware , it says “no update available “ BUT my firmware numbers do NOT match the new firmware update in the announcement of a fix????? HELP???PLZ?? My husband is about ready to throw in the towel on these cameras...Kathleen

Re: Firmware update for ARLO PRO battery drain

jguerdat — Sun, 30 Sep 2018 22:58:51 GMT

Try restarting your base. If you don't get a prompt to update, reinsert the camera battery. If THAT doesn't work, remove the camera from Settings, My Devices and resync.

Re: Firmware update for ARLO PRO battery drain

Grapes4621 — Mon, 01 Oct 2018 16:46:31 GMT

So...I guess there is no way to do this remotely as I am not home???

Re: Firmware update for ARLO PRO battery drain

jguerdat — Mon, 01 Oct 2018 19:10:18 GMT

You can restart the base remotely (Settings, My Devices, your base, Restart).