topic No Base Stations Found in Arlo Pro

No Base Stations Found

Bartarlo — Sun, 30 Sep 2018 04:12:23 GMT

I have a VMB4000 base station (not listed in the 'Models' dropdown...)

We recently changed our WiFi password. Arlo stopped working.

I have tried to reset and reconnect. No Base Stations Found.

My firewall is off.

Any ideas? Thanks.

Re: No Base Stations Found

jguerdat — Sun, 30 Sep 2018 10:10:23 GMT

Your WiFi has nothing to do with Arlo. The base uses Ethernet, not WiFi, to connect and the cameras talk to the base on their own dedicated WiFi.

What LEDs are lit on the base and what color?

Re: No Base Stations Found

Bartarlo — Sun, 30 Sep 2018 14:51:51 GMT

Weird coincidence that it should stop working the moment we changed our internet password...

I am colourblind so I attached a photo of the lights to the original post.

Thank you for you time.

Re: No Base Stations Found

JoeCymru — Sun, 30 Sep 2018 16:22:20 GMT

One option: you have all green lights on your base so it has connected to the internet. For that situation it is recommended by Arlo to do a full factory reset. I am not sure why this would have happened when you change your password but Arlo says, in part:

If Arlo still cannot discover your base station, check the color of the Internet LED on your base station:

If the Internet LED does not light after two minutes, the base station failed to connect to your router. Unplug and re-insert both ends of the Ethernet cable connecting your base station to your router. Make sure that your router is powered on.
If the Internet LED lights solid amber, your base station is connected to your router, but is unable to connect to the Arlo cloud server. Make sure that your router is powered on and connected to the Internet.
If the Internet LED lights green, perform a factory reset on your base station and try the installation process again.

Re: No Base Stations Found

JoeCymru — Sun, 30 Sep 2018 16:25:23 GMT

Factory reset: https://kb.arlo.com/1057976/How-can-I-reset-my-Arlo-base-station-to-the-default-values

Re: No Base Stations Found

jguerdat — Sun, 30 Sep 2018 22:20:54 GMT

Your picture didn't come through.

Re: No Base Stations Found

Bartarlo — Tue, 02 Oct 2018 00:14:49 GMT

Check out the attachment on the right side of the original post.

Re: No Base Stations Found

jguerdat — Tue, 02 Oct 2018 13:22:47 GMT

All 3 LEDs are green so the base is claimed and at least one camera is connected. That's why no base stations are found - you can only do so when a new or reset one is connected.

When you say you "reset", it appears that what you really did was power cycle the base (a reset is done via the reset button on the base and/or by removing all devices from Settings, My Devices). The 3 green LEDs means the system is up and working. You should be able to simply use the app or a browser to log in normally and see your cameras. Can you?

Re: No Base Stations Found

richkadams — Mon, 07 Jan 2019 00:19:04 GMT

I'm having the same issue. One of my 5 Arlo Pro Camera's isn't coming up on my PC web screen. When I click "Add Device", I select "Arlo Camera Wire Free" and the message I get is "No Base Stations Found". All 3 lights are green on the base station. I have rebooted the base, it doesn't help. I can see all 5 cameras on my Arlo APP, but not on the web-based PC.

Everything was working until I "Removed Device" for the missing camera. It wouldn't update and this was a suggested fix (remove the camera and re-add it). I did that, and it fixed the updating issue. But, again, now I can't see that camera on my PC Web-based screen.

Thanks for any help.

Re: No Base Stations Found

JessicaP — Tue, 08 Jan 2019 17:53:46 GMT

Hi @richkadams,

Have you tried using different browsers and on incognito mode to see if you're able to see the fifth camera?