topic Re: Arlo Pro showing "device unavailable" in Arlo Pro

Arlo Pro showing "device unavailable"

That_guy_clint — Tue, 25 Sep 2018 17:55:54 GMT

I have an Arlo Pro 3 camera set up and over the last couple days I’ve seen 2 of my cameras go into “device unavailable” mode. So today I pulled the cameras down and put the batteries on the charger and let them charge up. after they were charged I placed them back in the cameras, however they remained in the same status of unavailable. Thinking my charger must be bad, I went and purchased another charger with the same result. Ive attempted using the “live chat” but only get a blank screen, before I spend even more money and use the pay to call system does anyone have any recommendations or has anyone had the same issue? I just purchased this system in May, so it’s a little disconcerting to be having a failure like this within 5 months of purchase.

Re: Arlo Pro showing "device unavailable"

steve_t — Tue, 25 Sep 2018 17:56:52 GMT

Delete the cameras from your app/web browser. Move the base station a few feet further away from your wifi router. Hit sync on the base station. Hit sync on a camera. See how that goes

Re: Arlo Pro showing "device unavailable"

That_guy_clint — Tue, 25 Sep 2018 17:56:18 GMT

I tried removing the cameras per the previous recommendation and while trying to sync I just get a yellow light on the camera. When I put the charged battery in the camera I get the quick blue light and then all I get is the amber light. It seems like the issue is with the cameras and not the base station.

Re: Arlo Pro showing "device unavailable"

jguerdat — Tue, 25 Sep 2018 17:56:35 GMT

I suspect the battery is dead. Have you tried charging it? What happens if you plug the charger in and try to sync?

Re: Arlo Pro showing "device unavailable"

That_guy_clint — Wed, 26 Sep 2018 01:19:14 GMT

As far as the batteries go they are fully charged. I believe that there is an issue with the connection between the camera and batttery pack. I’m not sure what the process is to open up a warranty claim but these two cameras are clearly defective at this point..

Re: Arlo Pro showing "device unavailable"

jguerdat — Wed, 26 Sep 2018 12:59:01 GMT

Open a case by using the Contact Support link at the bottom here and again on the new page.