topic Battery Drain on Arlo Pro cameras - what’s happening in Arlo Pro

Arlo Pro Batteries Are Draining Fast?

yxarlo — Wed, 12 Sep 2018 22:27:53 GMT

Battery drain increased significantly since July 2018. Now drains upto 5% a day. I have had most of the cameras up for over 1 year. A couple more added 3 months ago. All used to last 3 or 4 months per charge, now I have to charge every 2.5 weeks. The only thing changed seems to be firmware updates in July 2018. How do I revert back to old firmware?

Re: Arlo Pro Batteries Drain Fast?

Netknut — Tue, 28 Aug 2018 17:32:14 GMT

I have the same experience, Tech indicates battery life is only 1 to 1.5 years!

Re: Arlo Pro Batteries Drain Fast?

g3niu5 — Tue, 28 Aug 2018 17:32:30 GMT

Never heard that one...

Re: Arlo Pro Batteries Drain Fast?

johninaz — Tue, 28 Aug 2018 17:32:43 GMT

Arlo batteries are wretched. I am having the same experience. Batteries had to be recharged after about 4 months; then 2 months; now, I get about 2.5 weeks. PATHETIC!!! Arlo Support has suggested taking the battery out, removing the camera from the system, then reload the battery and resync. I'll try it. Very, very, very disappointed and embarassed, since I have recommended the system to friends. No more recommendations until they resolve this unacceptable situation.

Re: Arlo Pro battery drain fast, how to go back to old firmware?

ShayneS — Tue, 28 Aug 2018 17:34:08 GMT

The Arlo Development team is currently investigating reports of this issue. We will provide an update as soon as we have further information

Re: Arlo Pro Batteries Drain Fast?

yxarlo — Wed, 29 Aug 2018 05:03:10 GMT

@Netknut wrote:

I have the same experience, Tech indicates battery life is only 1 to 1.5 years!

That just sounds fishy. Lithium and NIMH batteries have 1000 charge cycles. Most of the batteries I charged may be 3 or 4 times. Plus I have added a few cameras in the last few months. Those batteries perform the same. So it's not a battery issue. Something to do with the hardware.

Re: Arlo Pro Batteries Drain Fast?

yxarlo — Wed, 29 Aug 2018 05:06:53 GMT

@johninaz wrote:

Arlo batteries are wretched. I am having the same experience. Batteries had to be recharged after about 4 months; then 2 months; now, I get about 2.5 weeks. PATHETIC!!! Arlo Support has suggested taking the battery out, removing the camera from the system, then reload the battery and resync. I'll try it. Very, very, very disappointed and embarassed, since I have recommended the system to friends. No more recommendations until they resolve this unacceptable situation.

I am with you. Regreting my lastest purchase. If I don't get a resolution I will probably take it back to Costco. It's only been a few months. Unfortunate.

Re: Arlo Pro Batteries Drain Fast?

HeikoV — Fri, 31 Aug 2018 02:33:13 GMT

It's definitely not the batteries; otherwise both of my camera's wouldnt have started draining fast at the same time. They were fine until about 3-4 weeks ago when all of the sudden they started draining super fast. They were holding a charge for 3 months before and now its been 3 weeks since my last full charge and the batteries are almost empty. Something has definitely changed in the software to mess this up and I hope the software folks at Arlo can resolve this. I too have been recommending this product and even thinking about adding another couple of camera's, but if this doesnt get resolved soon I'm done with this product.

Heiko

Re: Arlo Pro Batteries Drain Fast?

MarvinS7 — Fri, 31 Aug 2018 04:09:50 GMT

Same issue and one battery wont charge. It's only been charged twice before.

Re: Arlo Pro Batteries Drain Fast?

Hlalibe — Fri, 31 Aug 2018 18:51:13 GMT

Same problem here, bought my Arlo Pro last january, i was amazed at the last charge during the winter, it probably lasted 2 months or more, then the second charge a bit less but nothing major, then it's all been downhill from there. Last charged it 2 weeks ago, today it's at 13% 😞

Looking at the number of issues when Googling it, hopefully Arlo team can come up with a solution. Was planning to buy 2 more, putting that on hold.

Re: Arlo Pro Batteries Drain Fast?

pc2k17 — Fri, 31 Aug 2018 19:03:12 GMT

There are a dozen threads in this forum on this issue, one with 800+ posts. It's not the batteries, it's the firmware. After the last few firmware updates, some people reported abnormal batteries drainage while others have no issue at all. Arlo is aware and is working on the issue. For those affected, hopefully a new firmware will come soon and resolve the issue.

And to answer the OP's question....... you cannot go back to old firmware. Firmware is pushed by Arlo only.

Re: Arlo Pro Batteries Drain Fast?

ehuang4022 — Sat, 01 Sep 2018 05:35:24 GMT

same here, all 3 of cameras battery about 3 weeks now down to 10% ish. what can be for fix about this battery issue ?

Re: Arlo Pro Batteries Drain Fast?

leehabes — Sat, 01 Sep 2018 17:25:03 GMT

Battery drain has diminished to about 3 weeks per charge. Charge used to last 3 months. This is on cameras arrmed only 8 hrs. per day. That's terrible. Judging from other posts this has been going on for about 3 months with no resolution. That's the case with my 3 cameras.

Re: Arlo Pro Batteries Drain Fast?

Tazewell47 — Sun, 02 Sep 2018 17:12:38 GMT

Re: Arlo Pro Batteries Drain Fast?

sh10056 — Tue, 04 Sep 2018 00:22:18 GMT

Me too!

Re: Arlo Pro Batteries Drain Fast?

sh10056 — Tue, 04 Sep 2018 00:26:45 GMT

Me too.

Re: Arlo Pro Batteries Drain Fast?

billv6868 — Tue, 04 Sep 2018 17:06:16 GMT

me too, same diminishing use now, only 6 months old

Re: Arlo Pro Batteries Drain Fast?

leehabes — Tue, 04 Sep 2018 21:09:38 GMT

Re: Arlo Pro Batteries Drain Fast?

barnes85 — Wed, 05 Sep 2018 15:22:31 GMT

I just purchased a system and now wondering whether I keep it or return it for something else? A friend recommended it but based on the number of posts I've read, I'm second guessing... Thoughts? It seems these known issues started back in May when there was a firmware release and it seems a fix is still in the works?

Re: Arlo Pro Batteries Drain Fast?

jguerdat — Wed, 05 Sep 2018 18:06:21 GMT

First, remember that people generally post when things are good. While there are a number of threads about this, it's not as widespread as these posts would indicate or Arlo financial results wouldn't be what they are and these forums would be overrun with complaints.

Second, it would be a better idea to set up the system while you still have a return privilege and see if everything works for you. Returning the system without even trying it out seems like a waste of time to me.