topic Re: Library recordings are blacking out when selected in Arlo Pro

Library recordings are blacking out when selected

Arlovet5 — Sun, 23 Sep 2018 13:37:22 GMT

Cameras are recording and storing in the library. However, when I select to run the video, the video blacks out. There's a faint 'loading' note in the center of the video, but it is all blacked-out.

Re: Library recordings are blacking out when selected

jguerdat — Sun, 23 Sep 2018 20:46:37 GMT

Details. What device, OS and app or browser?

Re: Library recordings are blacking out when selected

Arlovet5 — Sun, 23 Sep 2018 22:20:43 GMT

I'm on my desk-top device

Re: Library recordings are blacking out when selected

jguerdat — Mon, 24 Sep 2018 13:37:43 GMT

Ok, I also asked what OS and browser. Full details are needed.

Edge and IE on W10 have an issue due to a recent MS update. Use Chrome or Firefox in the interim.

Re: Library recordings are blacking out when selected

Arlovet5 — Wed, 26 Sep 2018 00:36:12 GMT

Thanks very much. Yes, I'm on MS Edge. I'll try another browser.

I really appreciate the assistance.