topic Re: Arlo Pro Syncing Problem With The Base in Arlo Pro

Arlo Pro Syncing Problem With The Base

AriesGP — Mon, 10 Sep 2018 23:38:28 GMT

Arlo Pro Syncing Problem With The Base

jguerdat — Mon, 10 Sep 2018 23:38:45 GMT

Details. What have you tried? What do you see? What are the LEDs on the base show?

Arlo Pro Syncing Problem With The Base

AriesGP — Mon, 10 Sep 2018 23:38:59 GMT

I follows all the set up procedures, I’ve got solid green both power and internet, and when I try to sync/connect my camera to base station following the steps , it won’t work, end up to blinking amber on my camera.

Arlo Pro Syncing Problem With The Base

jguerdat — Mon, 10 Sep 2018 23:39:12 GMT

Be sure to only briefly press the base sync button - don't hold it. Does the base Camera LED blink green when trying to sync? WHat about on the camera, which should be a slow blue blinking?

Re: Arlo Pro Syncing Problem With The Base

AriesGP — Tue, 11 Sep 2018 02:35:48 GMT

The base is blinking green and the camera is slow blinking blue, and after a minute turn to continuous blinking Amber. Thanks

Re: Arlo Pro Syncing Problem With The Base

jguerdat — Tue, 11 Sep 2018 13:32:26 GMT

Just to be clear, when not trying to sync the camera, what is the Camera LED showing on the base? It should be off - if it's amber, it means the base needs to be claimed.

Re: Arlo Pro Syncing Problem With The Base

AriesGP — Wed, 12 Sep 2018 05:33:46 GMT

When not syncing the light is OFF,and when I try to connect the camera and trying to sync its blinking green. .still not connecting/syncing. I thought there will be no problem, that’s why me and my wife purchase this product.

Re: Arlo Pro Syncing Problem With The Base

jguerdat — Wed, 12 Sep 2018 14:08:34 GMT

Try removing any devices from Settings, My Devices. FOr good measure, press the reset button on the base until the LEDs flash amber. After it reboots, use the Add Device button on the Devices tab to claim the base again. Update the firmware if prompted. Then try to sync the cameras. Any luck?

Re: Arlo Pro Syncing Problem With The Base

AriesGP — Mon, 17 Sep 2018 11:07:48 GMT

so disappointed with this product,you can’t even return it to store to change or to let them send it to ARLO service Center. If you have problem.

Re: Arlo Pro Syncing Problem With The Base

AriesGP — Mon, 17 Sep 2018 11:10:38 GMT

Tried rebooting the base many times,,removing it to my device,re installing it. still NOT WORKING( connecting/syncing the camera to base)

Re: Arlo Pro Syncing Problem With The Base

easycure1974 — Mon, 17 Sep 2018 18:20:23 GMT

Í have the same problem. I got big batterydrain, down from two months of battery time down a couple of weeks. I reset my basestation and are trying to sync my cameras back. Have four Arlo Pro cameras and an Arlo Q and none of them syncs to basestation. Have tried to factoryreset the basestation serveral times but none of the cameras will sync. The sync lamp on the basestation blinks and the blue light on the camera blinks but hey never connect. Been wasting hours on this garbage. I also have a Orbi Pro who has been giving me so much trouble. Selling of all Netgear stuff with such crappy working software

Re: Arlo Pro Syncing Problem With The Base

JessicaP — Tue, 18 Sep 2018 22:54:17 GMT

Hey @AriesGP and @easycure1974,

After doing the factory reset, try to connect the cameras close to the base station. Use this article to help troubleshoot the syncing problems with your Arlo Pro with the Base Station: My camera will not sync with the base station; how can I troubleshoot it?

And use this article to know what the LEDs mean on the Arlo Base Station: What do the LEDs on my Arlo or Arlo Pro Base Station Mean?

Re: Arlo Pro Syncing Problem With The Base

AriesGP — Wed, 19 Sep 2018 03:37:53 GMT

I tried that already, few inches away to the base! Still not working!!!

Re: Arlo Pro Syncing Problem With The Base

Redmoonstar — Wed, 19 Sep 2018 11:13:27 GMT

@AriesGP I also had trouble with resyncing my camera's after doing a reset of the base station, try plugging the camera into the charging cable, take the battery out and try and sync, if that doesn't work plug the charging cable into the USB port on the base station with camera plugged in and no battery. If that doesn't work contact support. I had to get my base station replaced.

Re: Arlo Pro Syncing Problem With The Base

AriesGP — Thu, 20 Sep 2018 01:35:19 GMT

Thank you, I’ll try that,and keep you posted Sir.

Re: Arlo Pro Syncing Problem With The Base

AriesGP — Thu, 20 Sep 2018 02:56:28 GMT

Still not connecting/syncing.

Re: Arlo Pro Syncing Problem With The Base

Redmoonstar — Thu, 20 Sep 2018 03:11:42 GMT

@AriesGP Contact support and tell them the troubleshooting you have done. It sounds like maybe your base station is faulty. Good Luck

Monica

Re: Arlo Pro Syncing Problem With The Base

AriesGP — Thu, 20 Sep 2018 04:11:38 GMT

Thank you Guys!