topic Arlo Pro Camera Not Charging in Arlo Pro

Arlo Pro Camera Not Charging

BobFoos — Tue, 18 Sep 2018 15:56:52 GMT

my Arlo Pro camera quit charging. The battery indicator does not show the arrow. I bought a new battery but it will not charge (in the camera) either. If fact I get a notice saying the charger is not compatible with my camera. But it is a Arlo Pro battery. Then I bought a power adapter and plugged it into the camera without a battery ( which I’m supposed to be able to do) and the camera says it’s off line.

Is the camera bad?

Arlo Pro Camera Not Charging

jguerdat — Tue, 18 Sep 2018 15:57:05 GMT

Sounds like it. Open a case with supoort here for a possible RMA.

Re: Arlo Pro Camera Not Charging

BobFoos — Tue, 25 Sep 2018 13:17:15 GMT

Trying to contact Arlo Support online is a joke!

Re: Arlo Pro Camera Not Charging

JessicaP — Tue, 25 Sep 2018 16:43:40 GMT

Hey @BobFoos,

If you already contacted our support team, feel free to PM me your case number so I can look into your case further.