https://community.arlo.com/t5/Arlo-Pro/Arlo-Pro-Wireless-trouble-viewing-video-from-USB/m-p/1200329#M4379 <P>Try if able a differnt player that supports mp4 format... VLC is a common playr, not sure if it does mac</P> Tue, 03 Jan 2017 03:01:28 GMT TomMac 2017-01-03T03:01:28Z https://community.arlo.com/t5/Arlo-Pro/Arlo-Pro-Wireless-trouble-viewing-video-from-USB/m-p/1200306#M4374 <P>I have the Arlo Pro base station and wireless cameras. &nbsp;When I remove the USB and try to view the videos recorded on the USB, I can hear the sound recordings, but the video is all grey. I am viewing on my MAC using Quicktime 7. &nbsp;</P> Tue, 03 Jan 2017 02:28:18 GMT https://community.arlo.com/t5/Arlo-Pro/Arlo-Pro-Wireless-trouble-viewing-video-from-USB/m-p/1200306#M4374 nest 2017-01-03T02:28:18Z https://community.arlo.com/t5/Arlo-Pro/Arlo-Pro-Wireless-trouble-viewing-video-from-USB/m-p/1200329#M4379 <P>Try if able a differnt player that supports mp4 format... VLC is a common playr, not sure if it does mac</P> Tue, 03 Jan 2017 03:01:28 GMT https://community.arlo.com/t5/Arlo-Pro/Arlo-Pro-Wireless-trouble-viewing-video-from-USB/m-p/1200329#M4379 TomMac 2017-01-03T03:01:28Z https://community.arlo.com/t5/Arlo-Pro/Arlo-Pro-Wireless-trouble-viewing-video-from-USB/m-p/1200398#M4386 QuickTime uses .MOV format. Tue, 03 Jan 2017 06:30:34 GMT https://community.arlo.com/t5/Arlo-Pro/Arlo-Pro-Wireless-trouble-viewing-video-from-USB/m-p/1200398#M4386 BansheeRider 2017-01-03T06:30:34Z https://community.arlo.com/t5/Arlo-Pro/Arlo-Pro-Wireless-trouble-viewing-video-from-USB/m-p/1201235#M4483 <P>Thanks. VLC works.</P> Wed, 04 Jan 2017 02:44:58 GMT https://community.arlo.com/t5/Arlo-Pro/Arlo-Pro-Wireless-trouble-viewing-video-from-USB/m-p/1201235#M4483 nest 2017-01-04T02:44:58Z