https://community.arlo.com/t5/Arlo-Pro/Arlo-Pro-Camera-Sync-Button-Is-Not-Working/m-p/1635395#M43774 <P>Already spent a couple hours on this between Arlo chat support and trying to figure it out on my own. Here's my last ditch effort to reach out to the community...<BR />My Arlo pro stopped working a few days ago. We have it mounted outside and keep it plugged in so we don't have to charge the battery. I brought it in today to re-sync to the base station, but I'm not getting any flashing blue lights.<BR />The camera itself is warm to the touch and when I plug it into the wall, it lights blue for a second. Sometimes the blue light will even come on and stay lit for a longer period.<BR />Chat support had me reset the base (twice) but that didn't help. It appears to specifically be the sync button on the camera that's failed. I have older wire-free cameras that I was able to easily sync to the base, but they don't have the mic and require battery replacement every 4 days, so that's why we switched to the Arlo Pro and need to get this one fixed. Our Pro is just under a year old.<BR /><BR />Any advice? Also kinda just posting as a PSA in case anyone else had this problem around the 1 year mark. Very frustrating!!</P> Mon, 17 Sep 2018 23:01:27 GMT Lad67 2018-09-17T23:01:27Z https://community.arlo.com/t5/Arlo-Pro/Arlo-Pro-Camera-Sync-Button-Is-Not-Working/m-p/1635395#M43774 <P>Already spent a couple hours on this between Arlo chat support and trying to figure it out on my own. Here's my last ditch effort to reach out to the community...<BR />My Arlo pro stopped working a few days ago. We have it mounted outside and keep it plugged in so we don't have to charge the battery. I brought it in today to re-sync to the base station, but I'm not getting any flashing blue lights.<BR />The camera itself is warm to the touch and when I plug it into the wall, it lights blue for a second. Sometimes the blue light will even come on and stay lit for a longer period.<BR />Chat support had me reset the base (twice) but that didn't help. It appears to specifically be the sync button on the camera that's failed. I have older wire-free cameras that I was able to easily sync to the base, but they don't have the mic and require battery replacement every 4 days, so that's why we switched to the Arlo Pro and need to get this one fixed. Our Pro is just under a year old.<BR /><BR />Any advice? Also kinda just posting as a PSA in case anyone else had this problem around the 1 year mark. Very frustrating!!</P> Mon, 17 Sep 2018 23:01:27 GMT https://community.arlo.com/t5/Arlo-Pro/Arlo-Pro-Camera-Sync-Button-Is-Not-Working/m-p/1635395#M43774 Lad67 2018-09-17T23:01:27Z https://community.arlo.com/t5/Arlo-Pro/Arlo-Pro-Camera-Sync-Button-Is-Not-Working/m-p/1635414#M43778 <P>Continue to use your open case for a possible RMA. It does sound like a bad camera and that's the only way to get a replacement through the warranty.</P> Mon, 17 Sep 2018 23:01:42 GMT https://community.arlo.com/t5/Arlo-Pro/Arlo-Pro-Camera-Sync-Button-Is-Not-Working/m-p/1635414#M43778 jguerdat 2018-09-17T23:01:42Z