topic Arlo Pro battery rapid drain go from 42% to 2% in minutes in Arlo Pro

Arlo Pro battery rapid drain go from 42% to 2% in minutes

Jluvable2 — Mon, 17 Sep 2018 16:35:27 GMT

Why did my battery go frm 42% to 2% in minutes?

Arlo Pro battery rapid drain go from 42% to 2% in minutes

antsam2 — Mon, 17 Sep 2018 16:36:13 GMT

Same problem. 4 phone calls later and they still want to troubleshoot. Last person said it was their update and if it continued, they’d replace....not so much .... 4th call and want to still troubleshoot. Spent a lot of money to be charging batteries every 3 weeks. Not eye level either. Most mounted and ladder needed.

Buyer beware.

Arlo Pro battery rapid drain go from 42% to 2% in minutes

pc2k17 — Mon, 17 Sep 2018 16:36:42 GMT

There is currently an excessive battery drain issue going on for some people, but I've never seen it reported that batteries drain in minutes. The current battery drain issue, drains down the battery in some cases in days or a few weeks. Currently Arlo is working on the issue and testing new firmware.

If your batteries drained in just minutes that is an different issue that I have not seen reported. It sounds to me that the communication between the camera and the base "froze up" which makes the camera try over and over and over to connect to the base, which drains the battery. Try puilling the battery out of the camera, give it a few seconds and reinsert. I'd also reboot your base station.

Re: Why did my battery go frm 42% to 2% in minutes?

JessicaP — Mon, 17 Sep 2018 16:37:28 GMT

As @pc2k17 mentions, our engineering team is aware about the rapid battery drain that some users are experiencing and is currently investigating the problem. We appreciate your patience and understanding about this and will update you when we hear any new updates going on.