topic Re: Significantly Decreased Battery Life After Eight Months Of Ownership in Arlo Pro

Significantly Decreased Battery Life After Eight Months Of Ownership

ArloUser2468 — Thu, 06 Sep 2018 20:22:51 GMT

My camera batteries initially lasted six months. Now they last a month at most. They are all set to 10 seconds recording, at the 'optimal' level (so not full HD). I have one camera inside the house and this lasts the same period of time - so temperature is not an issue. I last charged them two weeks ago and they are now at about 42%.

In terms of recording time, I get a maximum of 20-30 seconds of video each day.

The signal from the base station is showing as full.

I have even resorted to using 'schedule' mode so the camereas are only live for a few hours a day. This has also not helped.

Please can you suggest a solution?

Re: Significantly Decreased Battery Life After Eight Months Of Ownership

JamesC — Thu, 06 Sep 2018 20:23:08 GMT

ArloUser2468,

The Arlo development team is currently investigating reports of increased battery drain. We will provide an update as soon as we have more information to share with the community.

JamesC

Re: Significantly Decreased Battery Life After Eight Months Of Ownership

ArloUser2468 — Tue, 11 Sep 2018 08:51:35 GMT

This is not an adequate response. There are lots of people experiencing the same problems. You state in your marketing material that battery life is approximately six months. This is a misrepresentation and misleading the consumer. One to two months of acutal battery life is inadequate. I purchased my system from Amazon and will be approaching Amazon to make a complaint, leave an accurate review and also apply for a refund.

Re: Significantly Decreased Battery Life After Eight Months Of Ownership

JamesC — Tue, 11 Sep 2018 17:33:12 GMT

The engineering team has field trial firmware available that should address the battery drain issue you are experiencing. I will send you a private message with details on how to apply for this firmware.

JamesC