topic Re: Motion detection not working anymore on camera in Arlo Pro

Motion Detection Not Working Anymore On Camera

JohanNBolin — Mon, 10 Sep 2018 22:37:46 GMT

I have problems with my Arlo cameras. Sometimes they don't detect obvious motions. Most time they detect even small motions, but now and then not att all. My kids can come home from school and pass the camera with no detection. Like 1 out of 10 times.

Any idea why? Cant see that it hapens only at some particular weather or so.

Re: Motion detection not working anymore on camera

ShayneS — Mon, 10 Sep 2018 22:36:47 GMT

Hi JohanNBolin,

There was an outage Sep 8th that caused motion detecting issues, we have since resolved this. I have provided the link below with further information. Partial Outage Affecting Motion Recording

Re: Motion detection not working anymore on camera

pc2k17 — Tue, 11 Sep 2018 17:31:59 GMT

@ShayneS

Why was this outage not posted on https://status.arlo.com ?

Especially since the status page is referenced in the original outage post.

All outages should be posted on the status page no matter how small or how big or how long or short the outage was for.

Re: Motion detection not working anymore on camera

JamesC — Tue, 11 Sep 2018 18:21:00 GMT

pc2k17,

The https://status.arlo.com is a very new implementation and we're still working on the automated outage reporting. We've given this feedback to the team handling the website and hope to see improvements made on this in the future.

Thanks,

JamesC