topic App Says The Base Station Is Offline in Arlo Pro

App Says The Base Station Is Offline

Retired_Member — Tue, 11 Sep 2018 18:48:18 GMT

Same question as others. My power and internet light are on but the camera says yellow. My app says base station offline. But the base station says not off line. My camera is synced. It worked for the past month and just stopped. Please help. Thanks.

App Says The Base Station Is Offline

TomMac — Tue, 11 Sep 2018 18:49:04 GMT

start with easy things first...

Check cameras batteries, if pulled/replaced it should auto resync

reboot the base with the power button

if NG, then

use remove device and bring back camera ( rebuild modes, settings ) as new

Re: Troubleshoot

jguerdat — Mon, 10 Sep 2018 13:22:21 GMT

A solid amber Camera LED means the base needs to be claimed. Nothing will work until that happens. You can try just using the Add Device button on the Devices tab to claim the base but you may need to remove everything from Settings, My Devices and start fresh.