topic Re: Arlo Pro Will Not Sync in Arlo Pro

Arlo Pro Will Not Sync

Sup — Tue, 04 Sep 2018 17:29:34 GMT

Camera will not sync with Base station. No light whatsoever. Not the battery. Switched out battery with another camera.

Re: Arlo Pro

jguerdat — Sat, 01 Sep 2018 19:56:58 GMT

Try plugging it in to see if that helps. If not, swap at the store or open a case with support here.

Re: Arlo Pro Will Not Sync

ShayneS — Tue, 04 Sep 2018 17:30:01 GMT

Hi Sup,

Does the blue Led illuminate when you plug in the camera?

Re: Arlo Pro Will Not Sync

Sup — Thu, 06 Sep 2018 16:01:51 GMT

There is no blue light during sync attempt. Battery is good.

Re: Arlo Pro Will Not Sync

Sup — Thu, 06 Sep 2018 16:06:26 GMT

This camera was an add on to my original 4 camera system. It has an H8 code on the inside while the others are all H7. I have had problems with this camera since day one of trying to integrate it into my system. I have to constantly re-sync it to the system every 1 to 3 days. Now it will not sync at all. Like I said, it us not the battery because I swapped it out with another camera.

Re: Arlo Pro Will Not Sync

jguerdat — Thu, 06 Sep 2018 17:10:01 GMT

Swap at the store if possible or open a case with support here.

Re: Arlo Pro Will Not Sync

ShayneS — Thu, 06 Sep 2018 18:43:59 GMT

Hi Sup,

It sounds like this camera is not cooperating. I have supplied the direct link to Arlo Tech Support. Go ahead and contact them with the issue so we can get this resolved.

Arlo Tech Support

Re: Arlo Pro Will Not Sync

Sup — Fri, 07 Sep 2018 02:19:40 GMT

K. Thanks. I will talk to the tech department and hopefully we can find a solution.

Re: Arlo Pro Will Not Sync

Sup — Tue, 11 Sep 2018 22:18:45 GMT

Hi. Your link took me to General support, chat with someone in India, troubleshooting database, or phone #. Which do I choose? I tried the chat, but it is in India and I am concerned about incurring charges.

Re: Arlo Pro Will Not Sync

jguerdat — Wed, 12 Sep 2018 13:47:14 GMT

The chat incurs no charges. Depending on where you are and what phone service you have, the phone option may incur phone charges. There are no charges from Arlo.