topic Arlo Pro Is Not Recording & Sending Notifications in Arlo Pro

Arlo Pro Is Not Recording & Sending Notifications

fomoco66 — Wed, 05 Sep 2018 18:02:33 GMT

My camera are not recording or giving me notifactions. They are on and working just not recording or sending notications.

Re: Arlo Pro Is Not Recording & Sending Notifications

Rudy — Wed, 05 Sep 2018 18:02:49 GMT

Same here, is there a system outage? Cameras can record but nothing shows in the library...they dont appear to be responding to motion either!

Re: Arlo Pro Is Not Recording & Sending Notifications

fomoco66 — Wed, 05 Sep 2018 18:03:04 GMT

Stopped about 3 yesterday. But started working about 15 mins ago. Not what Dixie’s it

Re: Arlo Pro Is Not Recording & Sending Notifications

ShayneS — Wed, 05 Sep 2018 18:03:24 GMT

Hi fomoco66,

It sounds like you may have lost connection to the internet at some point or have some interference within the environment. Make sure your cameras are armed and the running man (Motion Logo) is Black not Gray. Black means the motion detection is on.

Re: Arlo Pro not recording

ShayneS — Wed, 05 Sep 2018 18:01:56 GMT

Hi Rudy,

Is your Motion Detection Logo (Running Man) Black? have you tried to power cycle the Base Station?

Re: Arlo Pro Is Not Recording & Sending Notifications

LAlexis — Thu, 06 Sep 2018 12:39:07 GMT

I am having the same issue. It started yesterday with just one of four cameras, but now all of them are having issues. My "running men" are all black but none of the cameras are recording. I've re-synced them, power-cycled the base, nothing has helped.

Update: I figured out the issue (maybe). None of the modes other than "armed" are working. I set up a schedule as well as a few custom modes and none of them are working anymore.

Re: Arlo Pro Is Not Recording & Sending Notifications

jguerdat — Thu, 06 Sep 2018 13:07:31 GMT

Try using a browser to manipulate modes, rules and the schedule.