topic Re: Arlo Pro Motion Detection Problem in Arlo Pro

Arlo Pro Motion Detection Problem

Ranger1212 — Thu, 30 Aug 2018 18:39:03 GMT

One of my cameras stopped motion detecting. Rebooted it, and rebooted the base station. Same issue.

Modes, rules and motion is on. Sensitivity is at 70%. The camera shows the motion "man" icon as orange, and stays orange. Its been orange for about 15 minutes. Why would the motion break all of a sudden ?

Re: Arlo Pro Motion Detection Problem

Ranger1212 — Thu, 30 Aug 2018 18:39:17 GMT

So further testing , and it looks like the motion detection is sticking .......the running man stays orange until I go in and try to live view, then back out. The running man then turns back to black, and I can trip the motion sense again. However, it then stays orange .

When the camera does detect motion, it records the 30 seconds I have set correctly. However, the orange running man stays orange.

Re: Arlo Pro Motion Detection Problem

TomMac — Thu, 30 Aug 2018 18:39:28 GMT

Obv the orange man means recording....

this glitch has occur before. You did the basic fixes, but you may have to remove the camera and bring back as new ... This also rebuilds the modes for that camera

Re: Arlo Pro Motion Detection Problem

Ranger1212 — Thu, 30 Aug 2018 18:39:40 GMT

So arlo technical support (call center) was pretty much useless. I then received a call from an American based support center but I was on my way home from work. Upon arriving at home, the issue appears to have cleared. No more prolonged "motion" detecting and its resetting properly after every alarm event.