topic Re: Duplicating Cameras in Arlo Pro

Duplicating Cameras

manofice — Mon, 02 Jan 2017 14:04:05 GMT

Anyone else experiencing this on iOS? Woke up and it was like this. Deleted the app and it fixed it but 5 mins later it did it again.

Re: Duplicating Cameras

TomMac — Mon, 02 Jan 2017 14:13:47 GMT

Known probllem from app, last release on the 22nd... will be fixed soon

Re: Duplicating Cameras

manofice — Mon, 02 Jan 2017 14:15:11 GMT

I hope so, didn't have a problem till this morning. Now.. I delete it and it fixed it, then minutes later it happens again.

Re: Duplicating Cameras

TomMac — Mon, 02 Jan 2017 17:41:18 GMT

you could always put in an email complaint to Netgear from the Support page... more reports, quicker fix

Re: Duplicating Cameras

JamesC — Thu, 05 Jan 2017 16:09:01 GMT

This issue is still being investigated by the engineering team. Please do not attempt to remove the duplicate cameras as this does not resolve the issue. Some users have reported having success by uninstalling the Arlo mobile app and downloading a fresh version from the app store. I will post an update when I have more information.

We apologize for any inconvenience this may cause and thank you for your patience,
JamesC

Re: Duplicating Cameras

JamesC — Thu, 12 Jan 2017 00:34:27 GMT

This issue has been resolved in iOS app version 2.3.2 please visit the app store and update your Arlo mobile app to this latest version.

JamesC

Re: Duplicating Cameras

manofice — Thu, 12 Jan 2017 01:10:44 GMT

Thanks for letting us know JamesC!

Re: Duplicating Cameras

EArms — Thu, 19 Jan 2017 05:05:31 GMT

I still see duplicate cameras listed in my Library. I'm not sure if this is the same issue or a slightly different than what the update was supposed to resolve.

Re: Duplicating Cameras

JamesC — Fri, 20 Jan 2017 16:51:12 GMT

EArms,

The issue discussed in this thread was duplicate cameras showing on the "My Devices" screen. Could you provide a screenshot of what you are seeing?

JamesC