topic Re: Arlo Pro Audio: ticking sound like a clock, delay in Arlo Pro

Arlo Pro Audio: ticking sound like a clock, delay

Dmmack — Fri, 04 Nov 2016 13:41:45 GMT

All 4 of my new Arlo Pro cameras (updated firmwares for base and cams) are making a clicking sound that sound just like a ticking clock. It's constant. Harder to hear on outdoor cams, but indoors it's very apparent.

Also, it seems that once triggered, it takes a full second for the (recorded) sound to activate. Is there a sensitivity setting that would adjust the sound to initiate as soon as video? (So far haven't had any recorded events triggered by audio.)

Re: Arlo Pro Audio: ticking sound like a clock, delay

TomMac — Fri, 04 Nov 2016 15:22:09 GMT

Dmmack wrote:
All 4 of my new Arlo Pro cameras are making a clicking sound that sound just like a ticking clock. It's constant. Harder to hear on outdoor cams, but indoors it's very apparent.

The PRO on Android LG phone and it's low for me, but really does sound like a ticking clock...

On the Ipad tho it sounds a bit more like techno music. ( weird elec sounds )

Re: Arlo Pro Audio: ticking sound like a clock, delay

TechyFred — Fri, 04 Nov 2016 18:34:29 GMT

When the ambient noise is quiet I also get the "electrical noise" type of sound. However when it records voice or noise I can hear that sound clearly.

I think the noise filtering is not good and it's picking up the small noise when ambient is quiet.

Re: Arlo Pro Audio: ticking sound like a clock, delay

Dmmack — Fri, 04 Nov 2016 18:42:12 GMT

Here is an example of this ticking sound. It happens when triggered, manual, and live. All cameras.

https://arlo.netgear.com/hmsweb/users/library/share/link/380EE66350AF39CC_201611

Re: Arlo Pro Audio: ticking sound like a clock, delay

armsil1234 — Sat, 05 Nov 2016 11:51:48 GMT

Are you using a extended length USB cable to run / charge the camera?

Re: Arlo Pro Audio: ticking sound like a clock, delay

Dmmack — Thu, 10 Nov 2016 20:45:05 GMT

No, it's running on battery -- an Arlo Pro.

Also, I've created three separate support tickets, one of which involves this issue, and the only support reply from engineers I've received in a week's time is, "Have you reset the camera after the firmware update?" (This was regarding a CVR gap/not working issue with two Arlo Qs). No response whatsoever on the Arlo Pro sound issue.

Re: Arlo Pro Audio: ticking sound like a clock, delay

JamesC — Fri, 11 Nov 2016 18:42:10 GMT

Dmmack,

I would like to take a closer look at the issue you are describing, if you could, please provide the case numbers you have open with support.

JamesC

Re: Arlo Pro Audio: ticking sound like a clock, delay

Dmmack — Fri, 11 Nov 2016 22:54:57 GMT

27618993

27621055

27627305 -- this one is regarding the ticking sound on the Arlo Pros

Re: Arlo Pro Audio: ticking sound like a clock, delay

Dmmack — Sat, 19 Nov 2016 16:44:25 GMT

7 days later, still no response or follow up. My recent (just now) response to the support ticket:

"Still no follow up or resolution. Am I going to be able to return these cameras since your support has dragged out for so long? There has been no help for this issue whatsoever, or even mention that this is common/not common.

Why IS THERE A CLEARLY AUDIBLE TICKING SOUND?!"

Re: Arlo Pro Audio: ticking sound like a clock, delay

JamesC — Mon, 21 Nov 2016 21:52:26 GMT

Dmmack,

I apologize for the lack of follow-up. I will request an update on your case.

JamesC

Re: Arlo Pro Audio: ticking sound like a clock, delay

pluckytree — Mon, 28 Nov 2016 00:30:44 GMT

The link expired, but a ticking clock is a perfect description. Here's a link to a video recording:

https://arlo.netgear.com/hmsweb/users/library/share/link/BBE8807FEF1088F6_201611

I have 5 Arlo Pro (HD) cameras and it doesn't always happen. Right now, it happens to 2 of them. They were all updated to the latest firmware as of last Friday.

Any ideas from Arlo support?

- Chris

Dmmack wrote:
Here is an example of this ticking sound. It happens when triggered, manual, and live. All cameras.
https://arlo.netgear.com/hmsweb/users/library/share/link/380EE66350AF39CC_201611

Re: Arlo Pro Audio: ticking sound like a clock, delay

schuess60 — Mon, 28 Nov 2016 04:01:19 GMT

Same issue on all 5 of my cameras.

Re: Arlo Pro Audio: ticking sound like a clock, delay

bkeith — Mon, 28 Nov 2016 20:59:52 GMT

Same here -- just installed Arlo Pro base station plus 6 pro cameras. One camera, the only one inside the house, is ticking like a clock. Happens during any live viewing and in any recording. Any solutions found?

Re: Arlo Pro Audio: ticking sound like a clock, delay

JamesC — Tue, 29 Nov 2016 19:46:27 GMT

pluckytree, schuess60, bkeith

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link. If you have any additional questions/concerns feel free to private message me. I would be happy to help.

JamesC

Re: Arlo Pro Audio: ticking sound like a clock, delay

serghe — Wed, 30 Nov 2016 21:01:19 GMT

I had one that made that sound also. I got a replacement from Netgear, so you'll need to contact Support.

Re: Arlo Pro Audio: ticking sound like a clock, delay

jguerdat — Thu, 01 Dec 2016 00:12:21 GMT

I just got some RMAed cameras. The sounds in mine are gone, too.

Re: Arlo Pro Audio: ticking sound like a clock, delay

TechyFred — Sat, 03 Dec 2016 04:36:55 GMT

All four of my camera's tick. Two of them are so loud it sounds like someone is running on a treadmil next to it...

I contacted support, but why is this happening?

Re: Arlo Pro Audio: ticking sound like a clock, delay

areubens — Wed, 07 Dec 2016 18:07:51 GMT

For my add-on Arlo Pro, during the day the ticking is not very loud (but still there).

In the evenings it is a bit louder. I think someone mentioned it sounding like someone was on a treadmill.

https://arlo.netgear.com/hmsweb/users/library/share/link/EBC806CA3217E4C2_201612

I am thinking I need to take it back to Best Buy and exchange it for another one, but what if the new one does the same thing... Is this happening with all Arlo Pros are just some?

Re: Arlo Pro Audio: ticking sound like a clock, delay

pluckytree — Wed, 07 Dec 2016 18:20:55 GMT

I spent more time analyzing this and it is indeed all 5 of my Arlo Pro cameras. I think it is worse at night but probably just less ambient noise. I have a ticket open with Netgear, but it's taken so long that I keep getting warned that the case will be closed automatically, so I just add a comment every few days.

Re: Arlo Pro Audio: ticking sound like a clock, delay

Johnny290 — Wed, 07 Dec 2016 20:43:40 GMT

I had that problem they sent me a new one. you have to push them