topic Re: Re:Recent Micosoft Update "KB4340917" Wont Let Me Play Video Sometimes Arlo - VMB4000 in Arlo Pro

Recent Micosoft Update "KB4340917" Wont Let Me Play Video Sometimes Arlo - VMB4000

LindaHerring — Fri, 24 Aug 2018 15:40:25 GMT

Checked that the Adobe flash player is set to on. Using Arlo Pro cameras with VMB4000 base station.

Re:Recent Micosoft Update "KB4340917" Wont Let Me Play Video Sometimes Arlo - VMB4000

Streak2 — Fri, 24 Aug 2018 15:40:44 GMT

This is a known issue with the MS browser (If that's what you're using) Try Chrome and it should work fine.

Re: Re:Recent Micosoft Update "KB4340917" Wont Let Me Play Video Sometimes Arlo - VMB4000

Paul_FCCL — Tue, 28 Aug 2018 03:40:24 GMT

@Streak2 wrote:

This is a known issue with the MS browser (If that's what you're using) Try Chrome and it should work fine.

Come on.......there’s got to be a better answer than that. You mean all windows users will need to switch to Chrome in order to view Arlo clips?

What happens then, when the next issue similarly should become a Chrome problem?

Re: Re:Recent Micosoft Update "KB4340917" Wont Let Me Play Video Sometimes Arlo - VMB4000

Streak2 — Tue, 28 Aug 2018 04:23:46 GMT

There may be a better answer. Feel free to contact support to find out more.

I do know that engineering is aware of the issue and is working on a fix.

Re: Re:Recent Micosoft Update "KB4340917" Wont Let Me Play Video Sometimes Arlo - VMB4000

Paul_FCCL — Tue, 28 Aug 2018 04:36:00 GMT

@Streak2 wrote:

There may be a better answer. Feel free to contact support to find out more.

I do know that engineering is aware of the issue and is working on a fix.

That’s good, glad to know they are aware of it and working on a fix.

Re: Re:Recent Micosoft Update "KB4340917" Wont Let Me Play Video Sometimes Arlo - VMB4000

JamesC — Tue, 28 Aug 2018 18:40:24 GMT

The development team is currently investigating this issue. As a workaround temporarily you can try using a different browser or do the following:

1. In the Library, click on the 3 dots

2. Click on Share > Copy Link
3. Paste in URL bar