topic Arlo Stopped Recording in Arlo Pro

Arlo Stopped Recording

rams2 — Tue, 28 Aug 2018 17:35:39 GMT

My mom's arlo system stopped recording. Could this be a download software issue? I have seen many others having the same trouble. What has happened? I need to get her system back up and working she is elderly and needs the protection.

Thanks,

Re:Arlo Stopped Recording

steve_t — Tue, 28 Aug 2018 17:35:53 GMT

Check what mode it's in. Maybe she accidentally changed the mode to Disarmed

Re: Arlo Stopped Recording

ShayneS — Tue, 28 Aug 2018 17:38:52 GMT

Hi rams2,

What is the system saying? there is a possibility the internet went down for a period of time, Interference. If you have anymore information regarding the event we can try and narrow this down.

Re: Arlo Stopped Recording

rams2 — Tue, 28 Aug 2018 19:00:32 GMT

My mom's arlo system has stopped working since mid July. I know that her system was rebooted and cameras re-synced. There are no recordings since July. Her cameras are armed and set correctly. She has had this system for a few years. Please help since she lives alone and this is our way to keep track of her. thanks,

Re: Arlo Stopped Recording

jguerdat — Tue, 28 Aug 2018 19:31:07 GMT

Are the running men for each camera in the Devices tab black or gray? Gray means disarmed - use the Mode tab to check to see what mode is selected. At the very least, Armed should work.