topic Re: Alro Pro Static Sound On Cameras in Arlo Pro

Alro Pro Static Sound On Cameras

MinhT8 — Tue, 28 Aug 2018 16:22:04 GMT

Getting static ticking sound on all three cameras. I got this from costco. Should i return it?

Re: Alro Pro Static Sound On Cameras

TomMac — Tue, 28 Aug 2018 16:22:19 GMT

Depends how much it effects a sound recording..

It use to be a clock tic but was heard without other audio present... this was fixed a while back TMK so check your firmware also

Re: Alro Pro Static Sound On Cameras

Redmoonstar — Tue, 28 Aug 2018 16:22:32 GMT

I have one camera that is making a very loud noise (sounds like a helicopter in the background) on all recordings, this camera is also draining the battery in less than 10 hours with minimal recordings. I'm waiting on a replacement for it ( they sent me an arlo go instead of two replacement arlo pros!) It's only been making the noise for about a month, no noise on my other four camera's . Is yours also draining battery?

Re: Alro Pro Static Sound On Cameras

MinhT8 — Tue, 28 Aug 2018 16:22:48 GMT

I can hear it in the background. I check other users recording and the sound is clean. The click and static noise is constant. I can hear it clearly when cameras are recording in live mode when it’s quite.

Re: Alro Pro Static Sound On Cameras

MinhT8 — Tue, 28 Aug 2018 16:23:03 GMT

First thing that was done was a firmware update

Re: Alro Pro Static Sound On Cameras

Redmoonstar — Tue, 28 Aug 2018 16:23:17 GMT

I have received and set up my replacement camera and there is no nose. I have 4 other cameras and they have never had the nose. I would return your cameras for replacement.

Re: Alro Pro Static Sound On Cameras

ShayneS — Tue, 28 Aug 2018 16:23:34 GMT

Hi MinhT8,

There are a few thing we can try. Have you tried pulling & reinserting the battery, rebooting the base station, Tried removing and re syncing the camera? Devices > Settings > Remove Device (At The Bottom).

Re: Alro Pro Static Sound On Cameras

TampaThom — Wed, 10 Oct 2018 17:04:36 GMT

I have three Arlo Pro 2 cameras connected to a single base station. One has no audio, only static during both recording and live view. I relocated it to another camera location which does not have the static to eliminate interference, the symptom follows the camera. I have pulled and then fully charged the battery, but the poblem persists. Does anyone have any ideas how to resolve this or is the camera defective?

Re: Alro Pro Static Sound On Cameras

ShayneS — Thu, 11 Oct 2018 20:22:58 GMT

TampaThom,

Is the cameras firmware up to date? I'm sure you have already tried rebooting the base station? if you have not, you may try this to see if it resolves the issue. You can also try and remove and re sync the camera as a last resort.

Re: Alro Pro Static Sound On Cameras

TampaThom — Thu, 11 Oct 2018 18:24:23 GMT

Thanks for your reply. I did reboot the base station. What does "resync the battery" mean? I did remove it and reinsert it. I assume the firmware is up to date, there is no place to check for updates individually, but the system, as a whole, says it is.

Re: Alro Pro Static Sound On Cameras

ShayneS — Thu, 11 Oct 2018 20:27:10 GMT

TampaThom.

As a last resort we can try to remove the camera from the settings and re sync. You can find this under Devices > Locate the correct camera > Settings Wheel > Scroll Down > Remove Device.

Re: Alro Pro Static Sound On Cameras

TampaThom — Fri, 12 Oct 2018 12:55:27 GMT

That did not work either. Soemthing weird though, when I added the camera back, it kept the same name, just reset some other settings to default. So I did it again, but removed and reinserted the battery before readding it. Same outcome.

Re: Alro Pro Static Sound On Cameras

ShayneS — Fri, 12 Oct 2018 17:48:51 GMT

TampaThom,

Do to the amount of issues you are experiencing, I suggest contacting Customer Support. I have attached the link her for you: Arlo Tech Support

Re: Alro Pro Static Sound On Cameras

TampaThom — Fri, 12 Oct 2018 18:14:46 GMT

Yeah, that would be awesome, but the Live Chat is unavailable and the phone number is constantly busy. SMH.