topic Re: Arlo VMS3230-100NAS / VMC3030 cameras not working properly after 2018 Arlo software updates in Arlo Pro

Arlo Pro Motion Detection Problem

DebbiG — Thu, 04 Oct 2018 18:06:18 GMT

Hello,

I have the Arlo Pro with 4 cameras, and the system had been working great. however in the last 48 hours the camera covering the driveway and front half of my house is missing almost all motion. It barely catches the cars driving by or people walking and biking like it used to. My system is set to armed, and the running man is black and it is set at 80 like it has been. All the other cameras are working great, but of course one of the most important is missing everything. Appreciate the help.

I have the VMB4000 and my firmware says it is up to date with 1.10.0.8_22190

thanks, Debbi

Motion Detection and Recording

MartinIan — Thu, 12 Jul 2018 07:48:58 GMT

Over the past few weeks my cameras have stopped detecting motion and hence recording. I have rebooted the base station and each time I do motion detection comes back for maybe a hour and then stops.

The little running man is showing in black. Is there a setting I can check or anything else that could be causing this. Until I noticed it had stopped working, it ran well.

History - I have the cameras connected to solar panels. The cameras are both well charged. I did swap the camera around as one was not charging - once I swapped them around they both charge well. I think it's been since I did this that the motrion detection has stopped working.

Cheers

Martin

Re: Motion Detection and Recording

steve_t — Thu, 12 Jul 2018 09:08:31 GMT

What motion sensitivity setting are the cameras set at?

Re: Motion Detection and Recording

MartinIan — Thu, 12 Jul 2018 22:36:22 GMT

Cameras set to optimized

Re: Motion Detection and Recording

steve_t — Fri, 13 Jul 2018 10:44:53 GMT

Sorry, motion sensitivity in the rule. Not the video quality setting

Re: Motion Detection and Recording

mcgreen1966 — Fri, 13 Jul 2018 11:08:28 GMT

Hi please see my post, this has happened to me since the may firmware update 😞

Regards

Mark

Re: Motion Detection and Recording

MartinIan — Fri, 13 Jul 2018 22:38:42 GMT

I don't believe I have any rules/filters set up. Just default. Under filter the cameras are set as ANY, no other checks. Should motion be checked under filters?

Re: Motion Detection and Recording

MartinIan — Fri, 13 Jul 2018 22:49:35 GMT

Thanks Mark.

Will continue to monitor to see if any changes in firmware

Re: Motion Detection and Recording

MartinIan — Fri, 13 Jul 2018 22:50:36 GMT

Just upped the sensitivity to 100%. I'll keep you posted if that has made any difference

Cheers

Re: Motion Detection and Recording

MartinIan — Sun, 15 Jul 2018 01:18:56 GMT

Worked for 7 minutes yesterday. t\Then all back to no recording

Re: Motion Detection and Recording

mcgreen1966 — Mon, 16 Jul 2018 07:53:06 GMT

If you just dis arm and re arm the cameras does that make them start working again ?

Thanks

Mark

Re: Motion Detection and Recording

MartinIan — Mon, 16 Jul 2018 22:27:44 GMT

Nope. Tried resetting yesterday. Adjusted motion sensativity to 100%. Cameras start working immediately, work for 10, maybe 15 minutes and that was the last recording. Funny because I purchased these for security reasons and have no security. Impossible to reach Netgear. I'm really dissappointed. I'm in IT and recommend Netgear Routers all the time. Guess this may make me think again.

Re: Motion Detection and Recording

steve_t — Mon, 16 Jul 2018 23:35:19 GMT

Since all else has failed, try a factory reset. Then add the base station. Then sync the cameras. Then recreate your custom modes and rules. See how you get on

Re: Motion Detection and Recording

MartinIan — Tue, 17 Jul 2018 00:05:47 GMT

Relunctantly will try all this. Seems to me with all the complaints I've seen on this topic, the Firware upgrade is maybe the issue. Anyway will try tonight. How do I achieve a factory reset of the base station and the cameras?

Thanks

Re: Motion Detection and Recording

steve_t — Tue, 17 Jul 2018 00:42:55 GMT

Go into the app and remove the cameras. Then, with the base station still powered on, hold a paperclip etc in the reset hole on the back of the unit until the power LED changes from green to amber. Wait for the power LED and internet LED to go green. Then go into the app and add device and add the base station. Then go through the camera sync process again

Re: Motion Detection and Recording

MartinIan — Tue, 17 Jul 2018 00:58:06 GMT

Thanks. I'll let you know how it goes

Re: Motion Detection and Recording

GoalSecurity — Wed, 18 Jul 2018 21:54:02 GMT

Any feedback on if the reset had any effect on your problem? I've been having issues with zones too, after them seeming to work okay for a bit. Your experience with the reset would be helpful to know.

Re: Motion Detection and Recording

MartinIan — Wed, 18 Jul 2018 22:16:17 GMT

Have not had time to try it yet. Will let you know if it works in a day or two

Cheers

My wireless base station only works about 40% each day.

KenGirloy — Thu, 26 Jul 2018 21:34:49 GMT

In the last few weeks I set a reminder on my Mac everyday to see if Arlo gets videos. About 60% it doesn't get videos. I restarted the base station and restarted the router yesterday and today no videos. My wireless base station firmware version is 1.10.0.8_22190 and my cams version is 1.2.21616. So what happened?

Re: My wireless base station only works about 40% each day.

JamesC — Fri, 27 Jul 2018 17:04:03 GMT

KenGirloy,

Can you give a little more detail about what you're experiencing? What mode do you have your Arlo system set to (Armed, Disarmed, Custom)? If you walk in front of the cameras as a test, is motion detected?

JamesC