topic Re: Loading problem in Arlo Pro

Loading problem

albertowaltrus — Thu, 16 Aug 2018 16:30:21 GMT

My security videos won't load so I can view them. They are in the library but when I go to view them, I get a loading acknowledgement but they don't load. It doesn't work on either of my pc's, it just says loading....I do get real time viewing when I click on a device but no playback.

Re: Loading problem

Cycleclive63 — Thu, 16 Aug 2018 16:55:17 GMT

Having the same problem with windows 10 and Microsoft Edge, but works fine with Google Chrome - seems to be an issue since windows updates yesterday perhaps?

Re: Loading problem

albertowaltrus — Thu, 16 Aug 2018 17:10:59 GMT

You called it, it's a Windows 10 issue!! Thanks for the help!!

Re: Loading problem

pc2k17 — Thu, 16 Aug 2018 17:37:23 GMT

Yes it started after the recent win10 update, but it's not a windows 10 issue per say. The new version of windows (1803) with the KB update rolled into it has been out for months. Arlo should have tested Edge in 1803 and fixed their website to work correctly. Arlo website is the only one I'm having issues with. At a minimum, Arlo should test their website with Edge, Chrome, Firefox each time the browsers are updated and adjust code on thier website accordingly.