topic Arlo Device Appears Offline , It Is Powered & Connected To Internet in Arlo Pro

Arlo Device Appears Offline , It Is Powered & Connected To Internet

Darbycam — Mon, 17 Sep 2018 18:29:58 GMT

Arlo device appears offline. Please make sure it's powered on and connected to internet is what is displayed. It is powered and connected, have tried rebooting it several times

Arlo Device Appears Offline , It Is Powered & Connected To Internet

jguerdat — Mon, 17 Sep 2018 18:31:15 GMT

What's offline - the base or cameras? What are the LEDs on the base showing?

Arlo Device Appears Offline , It Is Powered & Connected To Internet

mnguyen17 — Mon, 17 Sep 2018 18:31:29 GMT

My device was working until 2 days ago. Now it said that your device appears to be offline. Already tried rebooting, uninstall and reinstalling but still doesn't work. Base station LED green for the first 2 lights but not the last one (camera). Not sure what to do now.

Arlo Device Appears Offline , It Is Powered & Connected To Internet

jguerdat — Mon, 17 Sep 2018 18:31:42 GMT

What's the color of the Camera LED? If it's solid amber, the base needs to be claimed. You can try using the Add Device button on the Devices tab to claim it ut you may need to remove everything from Settings, My Devices and start fresh.

Arlo Device Appears Offline , It Is Powered & Connected To Internet

mnguyen17 — Mon, 17 Sep 2018 18:32:01 GMT

Let me try that. Thanks.

Arlo Device Appears Offline , It Is Powered & Connected To Internet

mnguyen17 — Mon, 17 Sep 2018 18:32:16 GMT

After removing all my devices and sync them again, it is now working. Will see how long it stays that way😄.

Thank you for your help.