topic Re: Library Deletes Mid Day and Daily in Arlo Pro

Library Deletes Mid Day and Daily

Newk430 — Sat, 11 Aug 2018 02:40:34 GMT

I subscribe to the Premier plan and have noticed that during day my camera activates multiple times but after a few hours most of videos are no longer available in the library and there are no videos available for any previous days.

Re: Library Deletes Mid Day and Daily

brh — Sat, 11 Aug 2018 07:22:00 GMT

@Newk430

Check your filtering in the library. I am wondering if you have a filter set so that you are not able to view them.

Brian

Re: Library Deletes Mid Day and Daily

Newk430 — Sat, 11 Aug 2018 09:37:37 GMT

Thanks Brian. I checked the filters and I do not have any set.

Re: Library Deletes Mid Day and Daily

brh — Sat, 11 Aug 2018 14:21:01 GMT

@Newk430

This is truly wierd as all the videos are stored on Arlo's servers and should be available for 30 days. Are you on a shared system? I believe that someone has access to your account and is deleting the videos. You should probably change the password immediately and don't give it to anyone. If that doesn't work then you might need to contact Support and possibly they could see from their end what is going on.

Brian

Re: Library Deletes Mid Day and Daily

Newk430 — Sat, 11 Aug 2018 15:36:35 GMT

Thanks so much for your help. I feel like an idiot know. Just proves the simplest explanation is usually the most accurate. My girlfriend has been deleting them without my knowledge to save space because she didn’t know we paid for 30days of storage. Thanks ton.