Email notifications suddenly stopped working - solved!

tulade — Wed, 08 Aug 2018 20:30:35 GMT

Hi, I thought I would share this since I haven't seen this solution yet...

About a week and a half ago, my email notifications suddenly stopped coming in. Prior to this I have had no problems with email notifications. Push notifications were working fine, but i only use push on 2 of my 5 cameras so it was a bit anoying not to get my email notifications. I was traveling at the time and did not have time to debug it until I got back. I checked all my settings and the email notifications were set correctly. I had tried to reboot the base station through the app, that did not work. I tried logging out of the app and logging back in, that did not help. I powered the base off and then powered back up, that did not help.

Finally I go to the support online chat to see if someone can figure out what is wrong. After I explained everything, the operator checked and found that my email had be been put on the blacklist. I asked how does that happen and she said perhaps too many failed login attempts. After she reset this, everything is back to normal. Anyway, I find it strange that my email can be on the blacklist yet I can log into my account just fine, but hey, for anyone who has a problem with email notifications suddenly not working for no apparent reason, here is one more thing to try...

Re: Email notifications suddenly stopped working - solved!

JamesC — Fri, 10 Aug 2018 17:08:23 GMT

tulade,

Thanks for sharing with the community. I'm glad you were able to resolve the issue.

JamesC

topic Re: Email notifications suddenly stopped working - solved! in Arlo Pro

Email notifications suddenly stopped working - solved!

Re: Email notifications suddenly stopped working - solved!