topic Re: Major delay with notifications to iPhone arlo pro in Arlo Pro

Major delay with notifications to iPhone arlo pro

Jchiodo — Fri, 10 Aug 2018 03:12:54 GMT

Hello

Please I hope someone can help me cause i’m seriously thinking about going out and buying nest cameras and trashing these arlos.

I just had someone walk all the way down my driveway around the back on the deck without any of the 5 cameras alerting me! This is completely useless in my mind. These cameras are supposed to warn me when someone is out there.

And now if I walk outside it takes 10-15 secs before it hits my phone. This has gotten so bad. Why is this???

I tried adding a second base station to improve signal strength but that was a waste of time and didn’t work so I returned it.

I used to love these cameras but now this is getting so bad and not practical.

Please someone help me. Understand why this is so bad now

I wonder if arlo would exchange these arlo pro cameras and update them to the pro 2 if that would fix this issue

Ideas?

Re: Major delay with notifications to iPhone arlo pro

JamesC — Fri, 10 Aug 2018 16:23:35 GMT

Jchiodo,

How far away is the motion you were trying to detect? Can you provide a screenshot from the cameras field of view so we can better understand the environment?

JamesC

Re: Major delay with notifications to iPhone arlo pro

Jchiodo — Fri, 10 Aug 2018 16:34:53 GMT

Is this working???!

Re: Major delay with notifications to iPhone arlo pro

Jchiodo — Fri, 10 Aug 2018 16:36:26 GMT

I just typed up a description and tried to put a pic up but it won’t post the picture. Arlo fix your website and cameras. This is ridiculous. And now I lost everything I typed! I’m not calling costumer care cause it takes sooo long and nothing gets done!

Re: Major delay with notifications to iPhone arlo pro

Boucher187 — Sun, 02 Dec 2018 14:10:00 GMT

I am having the same issues since about August / September that I can recall. I used to get the Arlo Alerts immediately to my phone. Now it takes about 5 seconds to get the alerts. I used to love the fact that I can have someone pull into my 150' driveway and I would know immediatley. Now it takes 5-8 seconds and they person is already at my house before I know. Does anyone have any ideas?

Re: Major delay with notifications to iPhone arlo pro

jguerdat — Mon, 03 Dec 2018 00:22:26 GMT

It's called Arlo Smart. It appears that you have your cameras in Smart which requires post-processing before notifying.

Re: Major delay with notifications to iPhone arlo pro

Boucher187 — Mon, 03 Dec 2018 00:33:01 GMT

That's what I don't get. I don't pay for Arlo Smart and it's not enabled on any of my cameras, but seems to have started around when this feature was added.....

Re: Major delay with notifications to iPhone arlo pro

jguerdat — Mon, 03 Dec 2018 00:55:02 GMT

You've checked the Smart settings to be sure nothing is activated?

Re: Major delay with notifications to iPhone arlo pro

Boucher187 — Mon, 03 Dec 2018 13:33:07 GMT

I have checked everywhere and I am not in the Smart Plan. I have and always will have BASIC. Today alerts took 5-8 seconds to go to my E-Mail and App on my iPhone.

I also added a screenshot on my settings, showing BASIC plan.