topic Re: base station shown as offline, but all leds green and connected in Arlo Pro

base station shown as offline, but all leds green and connected

Ciego — Tue, 07 Aug 2018 00:11:12 GMT

The standard answer, reset, reboot, reeverthing, doesn't work and i can't find any other responses other than "open a ticket". all was working fine for over six months, pro base station and five cameras, but after the Arlo outage on Aug 4, the base station is shown as offline when i connect via the app or a browser. all LEDs are green, i can see the wireless signal coming from the base station, and motion in front of a camera will trigger the siren; however, base station is reported as offline and i can't manage any devices.

I'm really not in the mood to restore to default and resync every camera yet again. is there a direct response without the words open a ticket?

Re: base station shown as offline, but all leds green and connected

JamesC — Wed, 08 Aug 2018 15:01:44 GMT

Ciego,

Have you at any point performed a factory reset? (held down the reset button on the back of the base until all LEDs flash amber) If so, you will need to reclaim the base station on your account. Log in to your account and navigate to Settings > My Devices > Base Station > Remove Device. After the base is removed, click "Add Device" on the devices screen, select base station and follow the on screen instructions.

JamesC

Re: base station shown as offline, but all leds green and connected

Jogendeka — Thu, 09 Aug 2018 02:54:39 GMT

My base station shows off line. Power and internet ikon are green but camera ikon remain amber. I reset it does not work. Pl help.

Re: base station shown as offline, but all leds green and connected

JamesC — Fri, 10 Aug 2018 16:17:06 GMT

Jogendeka,

If you reset your base station, you will need to also go through the reclaiming process. Log in to your account and navigate to Settings > My Devices > Base Station > Remove Device. After the base is removed, click "Add Device" on the devices screen, select base station and follow the on screen instructions.

JamesC

Re: base station shown as offline, but all leds green and connected

Ciego — Sun, 12 Aug 2018 15:33:24 GMT

thanks JamesC, that did it.