topic Re: Is anyone else having problems with Arlo's iOS apps and web site right now? in Arlo Pro

Is ARLO Down AGAIN ?!

Arlo-Man — Sat, 04 Aug 2018 20:21:13 GMT

Cannot log in, https://arlo.netgear.com/#/login on my iMac just loads a blank page. FRUSTRATING !

Is anyone else having problems with Arlo's iOS apps and web site right now?

ant — Sat, 04 Aug 2018 20:16:03 GMT

Others and I are unable to access Arlo apps' features ("Getting status...", "We're sorry. Arlo is currently unavailable...", etc.), log into its web site, etc. This is both with original Arlo and Arlo 2 Pro, computers, iPhones (6+ and 4S), etc.

Re: Is anyone else having problems with Arlo's iOS apps and web site right now?

JimAltman — Sat, 04 Aug 2018 20:19:00 GMT

Me too, on a windows desktop and in the android app. Looks like Arlo Central is having a bad day.

Is anyone else having problems with Arlo's iOS apps and web site right now?

ant — Sat, 04 Aug 2018 20:19:04 GMT

Re: Is ARLO Down AGAIN ?!

Jho2013 — Sat, 04 Aug 2018 20:24:24 GMT

I am unable to get into my app 50% of the time as of the last hour and when I do it tells me my base status is offline when it is not. Can not view current activity on the app either

Re: Is anyone else having problems with Arlo's iOS apps and web site right now?

Aec — Sat, 04 Aug 2018 20:24:38 GMT

Yeah. Bit the dust 10 minutes ago and acts like the Base Station can’t connect to the cameras. But I keep getting notifications for one camera and cannot turn it off.

Re: Is anyone else having problems with Arlo's iOS apps and web site right now?

ant — Sat, 04 Aug 2018 20:26:48 GMT

@JimAltman wrote:

Me too, on a windows desktop and in the android app. Looks like Arlo Central is having a bad day.

Oh good. I'm not alone. Thanks. FYI, https://www.reddit.com/r/arlo/comments/94m0j5/is_anyone_else_having_problems_with_arlo_service/ also reported the same! I even had problems posting in this Netgear forum!

Re: Is ARLO Down AGAIN ?!

Arlo-Man — Sat, 04 Aug 2018 20:26:26 GMT

Same. I can't log into the App either. I get an error saying We're sorry, Arlo is currently unavailable.

Re: Is ARLO Down AGAIN ?!

HurdyGurdy — Sat, 04 Aug 2018 20:27:01 GMT

Yup - the whole ecosystem has gone belly up; emails coming in with hours of delays and system keeps telling me it's all offline.

Re: Is anyone else having problems with Arlo's iOS apps and web site right now?

Uhly101 — Sat, 04 Aug 2018 20:29:42 GMT

Yes, I am too, on my Iphone and my mac mini. What the heck?!? Can't get nothing. On Iphone it says GETTING STATUS forever, never does anything, and on mac mini says ARLO IS CURRENTLY DOWN UNAVAILABLE, TRY AGAIN LATER. Way to go Arlo.

Re: Is ARLO Down AGAIN ?!

Uhly101 — Sat, 04 Aug 2018 20:30:39 GMT

Same here, mac mini and Iphone, i got nothing, come on Arlo, get it together

Re: Is anyone else having problems with Arlo's iOS apps and web site right now?

CobraJet — Sat, 04 Aug 2018 20:31:17 GMT

Same issue here ...Arlo is unavailable!

Arlo servers down

jkmail — Sat, 04 Aug 2018 20:31:34 GMT

Arlo servers down AGAIN !!!!

Re: Is anyone else having problems with Arlo's iOS apps and web site right now?

Retired_Member — Sat, 04 Aug 2018 20:32:34 GMT

I'm having the same problem. Unfortunately, I can't get in to shut the cameras off. I'm not home to access the base to shut down. Driving me crazy with non-stop notifications.

Re: Is ARLO Down AGAIN ?!

HurdyGurdy — Sat, 04 Aug 2018 20:32:41 GMT

Customer support probably still hung over celebrating their IPO. Share purchases obviously never used the product themselves and fell for the glossy brochure. Can we all start tweeting just to get some noise going ? #Arlofortheshareholdernotfortheclient

Re: Is anyone else having problems with Arlo's iOS apps and web site right now?

Jimmmy — Sat, 04 Aug 2018 20:32:50 GMT

Yes mine went out about 25 minutes ago

Re: Is anyone else having problems with Arlo's iOS apps and web site right now?

MarkB29 — Sat, 04 Aug 2018 20:33:58 GMT

YES! We cannot sign in to either app (she has iOS, I have Android) nor can I log in to the web account. Cannot de-activate so it keeps detecting motion. Had to turn off the base station.

Mark

Re: Is anyone else having problems with Arlo's iOS apps and web site right now?

CobraJet — Sat, 04 Aug 2018 20:38:23 GMT

Hi Christine ... I already rebooted my base station thinking it was an isolated incident with my equipment but this is obviously a NETGEAR system problem, therefore I wouldn’t worry about rebooting your base station or shutting off your cameras.

Regards ...CJ

Re: Is anyone else having problems with Arlo's iOS apps and web site right now?

JimAltman — Sat, 04 Aug 2018 20:40:02 GMT

New message here, no longer "you are not connected the internet" now its "service unavailable, please try later"

Seems they figured out something is wrong. I wonder if they'll fix it.

Re: Is ARLO Down AGAIN ?!

Orrfamily — Sat, 04 Aug 2018 20:41:26 GMT

Gett No the same message. Keep getting notifications of motion but the app is not going on to log in and if you get on app it says base off line