topic Re: Arlo pro camera stopped recording after updating the latest firmware 1.092.0.16_21159 in Arlo Pro

Arlo pro camera stopped recording after updating the latest firmware 1.092.0.16_21159

Youngyoung479 — Sun, 29 Jul 2018 18:36:07 GMT

Hello Community,

I found the Arlo Pro camera is constantly set off by waving leaves, branches or shadows, driving cars before updating the latest firmware 1.092.0.16_21159, but after the recent update, even the regular motions CANNOT be detected and stopped all the automatic recordings, it won't do anything even you clap your hands or shout in front of the camera. (The hardware is good)

Re: Arlo pro camera stopped recording after updating the latest firmware 1.092.0.16_21159

jguerdat — Mon, 30 Jul 2018 13:43:28 GMT

Try removing the camera from Settings, My Devices and resync it. You'll have to re-add it to any custom modes you may have. Any luck?

Re: Arlo pro camera stopped recording after updating the latest firmware 1.092.0.16_21159

Youngyoung479 — Mon, 30 Jul 2018 14:02:42 GMT

Yes, thank you, specialist, I did remove it from My Devices and then resync it, and also I tried this camera alone in custom mode with different motion sensitivity value but still not working. And I replaced it with a good camera and position it at the same place, still won't record automatically. However, it can record before updating to the latest firmware.

Re: Arlo pro camera stopped recording after updating the latest firmware 1.092.0.16_21159

jguerdat — Tue, 31 Jul 2018 13:01:52 GMT

Open a case with support here.

Re: Arlo pro camera stopped recording after updating the latest firmware 1.092.0.16_21159

WhisperAutumn — Thu, 02 Aug 2018 16:03:58 GMT

Same issue as person above. Pure frustration. Reset at least 3 times a day.

Re: Arlo pro camera stopped recording after updating the latest firmware 1.092.0.16_21159

Youngyoung479 — Thu, 02 Aug 2018 17:25:05 GMT

Sounds like your camera at least can work after resetting, but mine cannot detect any motions / automatically recording. The agent opened a case for me after being followed and finishing a lot of remote tests. I guess there's sth wrong with the latest firmware 1.092.0.16_21159.

Re: Arlo pro camera stopped recording after updating the latest firmware 1.092.0.16_21159

WhisperAutumn — Sat, 04 Aug 2018 04:18:30 GMT

Sure it. The frustation needs to stop. Support needs to be much swifter no help when not answered.