topic Re: Camera Firmware taking long time.... in Arlo Pro

Camera Firmware taking long time....

MDZCondo — Mon, 02 Jul 2018 19:11:27 GMT

One of my 4 Arlo Pro cameras is doing a firmware upgrade (flashing blue/amber). Problem is, its been doing this for at least 20 minutes. Also, the Arlo website indicated that firmware upgrades should happen 3-5am. It is currently 3pm EST.

Any thoughts on what to do? Everywhere I read say NOT to interrupt the camera upgrade/take out battery/etc....

Re: Camera Firmware taking long time....

MDZCondo — Mon, 02 Jul 2018 20:27:06 GMT

UPDATE: Over 2 hours and the camera is still updating. I think its stuck in a loop.....

However, it looks like all my cameras (including the stuck one) are at latest Firmware. So not sure its REALLY updating to anything. Do I let the battery die and charge it? This is the second time in a week this has happened to this 1 camera

Re: Camera Firmware taking long time....

MDZCondo — Mon, 02 Jul 2018 22:36:26 GMT

Update 2: Battery died since it tried to update the (already updated) firmware. Plugged camera inside to wall outlet - still blinking blue/amber. Called Tech Support for return authorization since the camera itself seems messed up.

Should be getting a replacement due to camera being killed by 'corrupted firmware' . Tech support says I will get an email in 24 hours giving me instructions on returning the old camera / recieving the new one. I am hopeful that is truly the case and will update this thread with new info as I get it, for those that also had this issue.

Re: Camera Firmware taking long time....

MDZCondo — Wed, 01 Aug 2018 22:33:46 GMT

RMA process got completed and a new camera was sent to me. Sadly, it must be a refurbished unit as the motion detection does not work at all. I am working with Support to see if I need to start a new RMA for this replacement camera (and pay out of pocket AGAIN to ship it back). Glad the RMA process works, disappointed the replacement was DOA.