topic Re: Arlo Pro Camera VMC4030 No lights on camera and no Sync in Arlo Pro

Arlo Pro Camera VMC4030 No Lights On Camera & Not Syncing

PabloFM — Tue, 11 Sep 2018 22:39:50 GMT

Hi, (First of all, I speak spanish so I´m sorry for my english) I have an issue, one of my cameras ran out of battery, so I charged it and turn it on and it said that I had to upgrade a firmware , I tried several times and it always said that the camera didn´t allowed the upgrade, then I had a message that the camera wasn´t connected to internet and I had to contact support.., So I read that some people had the same issue and just erased the camera and sync it again.. I did the same thing, but the problem was that the camera when I push the sync button didn´t have any light,s, I tried with other batteries and nothing, I plug it to the wall and a blue light flashes pretty fast and then after 3 seconds the light turned off, and when is fully charged it gives me a solid blue light, I have tried taken the battery off a couple of times, and try to push the sync button for 2 seconds and nothing. any ideas?? simple

Re: Arlo Pro Camera VMC4030 No lights on camera and no Sync

steve_t — Mon, 30 Jul 2018 06:25:35 GMT

You want to only briefly press the sync button on the camera and the blue LED should start flashing slowly

Re: Arlo Pro Camera VMC4030 No lights on camera and no Sync

patf9033 — Tue, 11 Sep 2018 21:47:49 GMT

When I try to charge the camera battery the bue ight comes on for a second and then goes out. I have left the camera on the charger over night but never get the solid blue light indicating the battery is charged. I tried syncing the camera with the bas station but don't get any lights on the camera at all.

Re: Arlo Pro Camera VMC4030 No lights on camera and no Sync

PabloFM — Tue, 11 Sep 2018 22:08:35 GMT

Didn´t work for me... I´ve tried briefly press the button, quick press, several times but nothing.

Re: Arlo Pro Camera VMC4030 No lights on camera and no Sync

ShayneS — Tue, 11 Sep 2018 22:35:07 GMT

Hi patf9033,

Have you tried to remove the camera and re sync it?

Re: Arlo Pro Camera VMC4030 No lights on camera and no Sync

ShayneS — Tue, 11 Sep 2018 22:38:37 GMT

Hi PabloFM,

What are the LEDs displayed on the base station? You should have a green power & internet light Arlo Support What do the LEDs on my Arlo or Arlo Pro base station mean?

Re: Arlo Pro Camera VMC4030 No lights on camera and no Sync

jguerdat — Wed, 12 Sep 2018 13:58:04 GMT

@patf9033 wrote:

When I try to charge the camera battery the bue ight comes. on for a second and then goes out. I have left the camera on the charger over night but never get the solid blue light indicating the battery is charged. I tried syncing the camera with the bas station but don't get any lights on the camera at all.

Do you get a charging indication for the camera on either the app or a browser while it's plugged in? It should be the battery icon with a lightning bolt in it. If not, remove the battery and plug it in - any better? If not, it sounds like the camera has an issue.