topic Re: Pro Base Station FW 1.10.0.8_22190 failed in Arlo Pro

Pro Base Station FW 1.10.0.8_22190 failed

Nickpng — Wed, 18 Jul 2018 10:50:07 GMT

My Arlo Pro Base station was unable to download the latest update (Pro Base Station FW 1.10.0.8_22190)

Tried to restart the base station and download still failed

All 5 Arlo cameras are inactive. Very frustrating.

Re: Pro Base Station FW 1.10.0.8_22190 failed

TomMac — Wed, 18 Jul 2018 11:39:56 GMT

Usu , the issue with a failure to complete a d/l of FW is data thruput....

Is your system better than 1 Mbs ??

Re: Pro Base Station FW 1.10.0.8_22190 failed

Nickpng — Wed, 18 Jul 2018 11:53:43 GMT

I have a fibre connection at home so bandwidth is not an issue.
The issue is when I hit the download button on the cameras or on the base station settings in the app it doesn’t download the FW

Re: Pro Base Station FW 1.10.0.8_22190 failed

TomMac — Wed, 18 Jul 2018 13:11:11 GMT

Can you attempt the same d/l via the web ? https://arlo.netgear.com/

I find the web better for most maintenance , apps just for arming, etc

Re: Pro Base Station FW 1.10.0.8_22190 failed

Nickpng — Wed, 18 Jul 2018 19:25:17 GMT

How do Ai use the web browser to update my base station?

Re: Pro Base Station FW 1.10.0.8_22190 failed

Nickpng — Thu, 19 Jul 2018 08:23:39 GMT

How do I use the “web” to download the firmware? I assumed you meant web browser

Re: Pro Base Station FW 1.10.0.8_22190 failed

jguerdat — Thu, 19 Jul 2018 12:17:36 GMT

Just use a web browser from a computer to try the update. Some functions of the app interface seem to have issues while a browser doesn't.

Re: Pro Base Station FW 1.10.0.8_22190 failed

Nickpng — Thu, 19 Jul 2018 12:45:21 GMT

I logged into the MyArlo website via my mobile phone (Safari) browser but can’t find the link to update firmware

Re: Pro Base Station FW 1.10.0.8_22190 failed

jguerdat — Thu, 19 Jul 2018 19:54:29 GMT

Go to Settings, My Devices, your base, Device Info and check the firmware version. You should see an update notice there if it's behind.

Re: Pro Base Station FW 1.10.0.8_22190 failed

Nickpng — Sat, 21 Jul 2018 02:18:33 GMT

Hi - this latest ARLO PRO Update is VERY VERY FRUSTRATING

I have tried everything - Update via the mobile app on iOS and also on the web browser and both attempts have failed!!!!

Attached is the error message from the web browser.

What can be done?????

Re: Pro Base Station FW 1.10.0.8_22190 failed

JPC — Sat, 21 Jul 2018 06:09:53 GMT

Check your system's settings on firewall, antivirus or vpn and make sure you allow Arlo... That's odd that even web is not letting you download..

Re: Pro Base Station FW 1.10.0.8_22190 failed

Nickpng — Sat, 21 Jul 2018 06:26:07 GMT

I’ve done that. Nothing to do with Firewalls Antivirus and I’m not running on VPN

All previous updates worked fine. Just this one. Cameras are still recording. I just can’t do a live view on any of them at the moment till the updates are installed on the base station and cameras

Re: Pro Base Station FW 1.10.0.8_22190 failed

Nickpng — Sat, 21 Jul 2018 06:27:27 GMT

I have also tried IE, Chrome, Safari browsers, different laptops and different mobile phones with the app. No luck!

Re: Pro Base Station FW 1.10.0.8_22190 failed

JPC — Sat, 21 Jul 2018 07:34:25 GMT

Have you done power cycling your router and base?

Re: Pro Base Station FW 1.10.0.8_22190 failed

Nickpng — Sat, 21 Jul 2018 07:50:49 GMT

Yes I have

I’m wondering if this issue might have anything to do with port settings by my ISP.
My ISP is iiNet in Australia

Re: Pro Base Station FW 1.10.0.8_22190 failed

JPC — Sat, 21 Jul 2018 08:01:51 GMT

Could be.. check all possible settings on your modem/router and allow Arlo.. You said you have a fiber connection? Call your ISP maybe they can help guide you for port settings..

Re: Pro Base Station FW 1.10.0.8_22190 failed

ptshao — Sat, 21 Jul 2018 21:31:14 GMT

Hi Nickpng,

Have you by chance solved your problem? I have the exact same problem as you, so if you have any progress on the problem, please let me know. Thanks in advance.

Peter

Re: Pro Base Station FW 1.10.0.8_22190 failed

Nickpng — Sat, 21 Jul 2018 21:53:18 GMT

Hi Peter - Unfortunately not 😫
Is your internet service provider (ISP) iiNet?
I’m starting to wonder if the ISP’s settings might have anything to do with it as I’ve tried EVERYTHING on my end.. Have contacted iiNet to investigate.

Keep me posted on how you go.

In the mean time, Living the dream of NOT BEING ABLE TO USE ALL 5 of MY ARLO CAMERAS

Re: Pro Base Station FW 1.10.0.8_22190 failed

JPC — Sun, 22 Jul 2018 00:19:09 GMT

Another option is bring your Base and 1-cam to your friends/Family member/neighbor that has a good internet access and updated from there.. Maybe worth a try while waiting for your ISP to investigate..

Re: Pro Base Station FW 1.10.0.8_22190 failed

Nickpng — Sun, 22 Jul 2018 05:10:26 GMT

Had a call with iiNet Tech Support this morning who unblocked all my ports - STILL DOESNT WORK

Went to a friends place to plug in the base station and download the patch - STILL DOESNT WORK

Netgear - YOUR MOVE! Please investigate or provide options.

To Recap here's what I've attempted:

Update the base station via the iOS Mobile App - FAILED

Update base station using the desktop browser (IE, Safari, Chrome) - FAILED

ISP (iiNET) unblocked all ports and ensured no firewalls / antivieus is blocking my downloads - STILL FAILED after all ports were unblocked

Tried to download from another internet provider / someone elses home - FAILED

I have 5 Arlo cameras and one Arlo Pro base station that I can't connect to at the moment for Live feeds,