topic Re: Arlo Pro live streams well from phone/laptop, buggering and time out when streaming fro Alexa in Arlo Pro

Arlo Pro live streams well from phone/laptop, buggering and time out when streaming fro Alexa

ainsco — Mon, 16 Jul 2018 17:13:49 GMT

I require some assistance wth my Aro system Please.

I have a 5 camera Arlo pro camera package, that runs well from my phone or laptop.

I have loaded the alexa app to my phone, and loaded my arlo account to it.

The problem is when i ask alexa to show a camera, it is very slow and there is a lot of buffering,and then it times out.

Please advise what i can do to solve the problem.

Thank you

Regards

Re: Arlo Pro live streams well from phone/laptop, buggering and time out when streaming fro Alexa

JamesC — Mon, 16 Jul 2018 17:14:25 GMT

ainsco,

Do you always experience this behavior or is it intermittent?

JamesC

Sorry the device or group XXX is not responding

howardjo — Mon, 16 Jul 2018 19:01:03 GMT

I have purchased an Amazon Echo Show and want to be able to view my Arlo Pro cameras on it.

When I say "Alexa show me Garage (or any other camera name)" it displays "Waiting for Netgear" and then almost immediatley responds with "OK, Sorry the device or group XXX is not responding".

I have an Arlo Pro setup locally and an Arlo set up elsewhere but always the same result.

It works fine with my Ring doorbell.

Re: Arlo Pro live streams well from phone/laptop, buggering and time out when streaming fro Alexa

howardjo — Mon, 16 Jul 2018 19:31:45 GMT

I have the same problem

Fast wifi network, 4 x cameras, so slow it's unusable

Re: Arlo Pro live streams well from phone/laptop, buggering and time out when streaming fro Alexa

ainsco — Tue, 17 Jul 2018 05:15:02 GMT

Hi JamesC

It is always the case.

Do you have a solution?

Many thanks

Re: Arlo Pro live streams well from phone/laptop, buggering and time out when streaming fro Alexa

JamesC — Tue, 17 Jul 2018 22:52:46 GMT

The engineering team is investigating this issue. I will provide an update as soon as I know more.

JamesC

Re: Sorry the device or group XXX is not responding

JamesC — Wed, 18 Jul 2018 17:00:18 GMT

howardjo,

Have you tried disabiling and reenabling the Arlo skill?

JamesC

Re: Sorry the device or group XXX is not responding

ainsco — Mon, 23 Jul 2018 16:50:46 GMT

Hi JamesC

I have disabled and enabled the Arlo skill, found the devices, but alexa is intermittent. Always understands the commands given, but takes ages to connect to the camera and show a picture. Many thanks for your assistance.