topic Re: Laptop Log-In in Arlo Pro

Laptop Log-In

FLE — Tue, 26 Jun 2018 19:53:12 GMT

Puchased Arlo Pro a couple of weeks ago as a birthday present for my husband. Spent at least 5 hours on the phone with support to no avail. No problem logging in on my Iphone Arlo app, but there is a huge problem logging in on my laptop using any browser. I have tried Firefox, IE and Chrome to no avail. Everything has been updated, cache/cookies deleted, etc as per instructions from past posted problems. Very frustrating that Arlo can have a fantastic system, but fail in the monitoring aspect from a bigger view such as a computer or tv. Has anyone found a fix for this? Is Arlo working on a solution for this? Preference is to view video from a larger screen such as a laptop or a television. Much easier to view for the 50 and over crowd.

Re: Laptop Log-In

TomMac — Tue, 26 Jun 2018 20:20:18 GMT

If it's working on your phone, no reason why it shouldn't work on your computer...

at https://arlo.netgear.com/

The biggest issue is most browser now days toggle off Flash by default which needs to be on for video.

Re: Laptop Log-In

FLE — Tue, 26 Jun 2018 22:40:29 GMT

Flash is activated. Any other solutions would be appreciated. Even phone support people couldn't direct me to an answer that would produce the result.

Re: Laptop Log-In

TomMac — Wed, 27 Jun 2018 11:42:02 GMT

how is the base unit connected to the router? ( direct or thru extender ) what router ?

Re: Laptop Log-In

FLE — Wed, 27 Jun 2018 13:40:57 GMT

Base plugged directly into router. Router is a Netgear R6400 and firmware is up to date. We have also shut everything down and booted back up, pairing camera back to base. We have done that numerous times. When I try to login on Arlo page it acts like it’s going to go through, then just flashes back to login page.

Re: Laptop Log-In

TomMac — Wed, 27 Jun 2018 16:11:17 GMT

Only advice at this point is to try a different computer... I have no issues with multi laptops/computers and since the system works on your phone, maybe it is pointing to the laptop as the main issue ( btw what type of laptop ? )

Re: Laptop Log-In

FLE — Wed, 27 Jun 2018 17:57:32 GMT

When I first started trying to set up I was using a Toshiba, running windows 7. Support kept telling me to use the app and I was defient wanting to set up on laptop. I wound up setting up with the app because of the trouble with the laptop. That day I was able to log in a couple of times, but nothing since then. I then went to my newer Toshiba running windows 10 and tried opening Arlo on both IE and Firefox to no avail. I have another computer that is older, running windows 7 that the hard drive was replaced on and tried to open arlo using Chrome, as I was instructed to install Chrome on my other computers when I was on the phone with support. I didn't want to load another browser on my newest computer. This older laptop is strictly for TV entertainment, but wanted to try Chrome, since it was already in place. I have tried to allow Adobe Flash player, but for some reason it keeps blocking it. I have even deleted flash and reinstalled to no avail. Both Chrome and Flash are up to date. Any insight to this babbling would be appreciated.

Re: Laptop Log-In

Redmoonstar — Wed, 11 Jul 2018 13:06:09 GMT

Are you using Kaspersky Internet security? If so you need to go into Kaspersky - settings - protection - web anti-virus - advanced settings - configure trusted URLs and add https://arlo.netgear.com/

I was having the same problem on all browsers and this fixed it.

Hope this helps. Monica