topic Arlo Pro - I can't use the web interface. in Arlo Pro

Arlo Pro - I can't use the web interface.

uniqueuts — Mon, 09 Jul 2018 09:07:40 GMT

I tried the latest versions of Chrome and Edge. Both browsers redirect me back to the login page. It appears Flash is the problem. Chrome shows flash is block and Edge requests that I download the latest flash but when I click the link, nothing happens.

Is there a fix?

Re: Arlo Pro - I can't use the web interface.

steve_t — Mon, 09 Jul 2018 09:31:25 GMT

Go into Chrome settings and set the web address as an exception to the Flash blocking

chrome://settings/content

Re: Arlo Pro - I can't use the web interface.

uniqueuts — Mon, 09 Jul 2018 16:57:14 GMT

Do you have any other ideas?

Re: Arlo Pro - I can't use the web interface.

JamesC — Mon, 09 Jul 2018 21:47:31 GMT

uniqueuts,

That first toggle needs to be turned on so that instead of saying "Block sites from running Flash" to "Ask first (recommended)".

JamesC

Re: Arlo Pro - I can't use the web interface.

uniqueuts — Mon, 09 Jul 2018 23:22:44 GMT

The screenshot below shows that I toggled what you said to toggle.

When I visit the ARLO page to login, it reverts me back to the sign in page and in the address bar, this appears:

What else can be wrong?

Re: Arlo Pro - I can't use the web interface.

JamesC — Tue, 10 Jul 2018 18:35:45 GMT

uniqueuts,

Try clearing your browser cache

Do you still see the same behavior?

JamesC

Re: Arlo Pro - I can't use the web interface.

Redmoonstar — Tue, 10 Jul 2018 22:00:58 GMT

Are you running Kaspersky Internet Security on your PC? If you are you need to go into the settings in Kaspersky and allow Arlo. You need to go into Kaspersky - settings - protection - web anti-virus - advanced settings - configure trusted URLs and add https://arlo.netgear.com/

Hope this helps.

Re: Arlo Pro - I can't use the web interface.

JoeCymru — Tue, 10 Jul 2018 23:19:28 GMT

Symbol is Adobe Flash error.

Re: Arlo Pro - I can't use the web interface.

uniqueuts — Wed, 11 Jul 2018 02:48:22 GMT

Thanks, this fixed it!