need help in closing aacount

sg3464 — Sat, 07 Jul 2018 15:44:15 GMT

On 6/13 and 7/3 I chatted with two different people and asked to permanently close my netgear account. I was given a case # 40058795. All cameras and base were deativated/removed and cameras were returned to the place of purchase. In an email to me I was asked to provide proof of purchase, which I did. On several emails later to me I was told to sign in to netgear, my support and I could review my case. Well, no case numbers even appear. Emails say my request has been updated but my account is still not closed. Two days ago I receive an email to take a satisfaction survey with a different support # than the one I was given. Seems like I'm going in circles with support and it's very frusrating. I'm hoping someone here can help push this thru.

Thanks for any help.

Re: need help in closing aacount

JamesC — Mon, 09 Jul 2018 20:56:42 GMT

sg3464,

I've reviewed your case and requested an update on it's status. An agent should reach out to you soon with more information.

JamesC

Re: need help in closing aacount

sg3464 — Mon, 09 Jul 2018 22:04:24 GMT

Thanks so much.

topic need help in closing aacount in Arlo Pro

need help in closing aacount

Re: need help in closing aacount

Re: need help in closing aacount