topic Re: Arlo Pro cameras (5 cameras in all) are no longer recording to Arlo Library. in Arlo Pro

Arlo Pro cameras (5 cameras in all) are no longer recording to Arlo Library.

2Ka — Tue, 26 Jun 2018 23:24:35 GMT

Arlo library have no recordings available for a 24 hour period now all of a sudden. Live video works fine. Made no changes in any settings for over a month prior. I am receiving notifications for movement but no recordings in the library. Found a similar post in this forum but it was a year ago and solution was that Arlo was working on a fix and will update the page but I can’t find the fix anywhere. Ant ideas?

Re: Arlo Pro cameras (5 cameras in all) are no longer recording to Arlo Library.

steve_t — Wed, 27 Jun 2018 04:00:49 GMT

You used the label IFTTT. Is that a part of the problem?

Re: Arlo Pro cameras (5 cameras in all) are no longer recording to Arlo Library.

2Ka — Wed, 27 Jun 2018 12:21:12 GMT

Tried to use ‘trouble shooting’ but would not accept it. Gave me a very short list to choose from and ittt was the best fit. Checked library this morning and only 1 video went to library. Normally have 30+ each day.

Re: Arlo Pro cameras (5 cameras in all) are no longer recording to Arlo Library.

usalwin — Wed, 27 Jun 2018 12:48:17 GMT

We have noticed the same problem. No settings were changed and all of the sudden I noticed no recordings yesterday. Only very few recordings Monday and Tuesday. Have you resolved your issue?

Re: Arlo Pro cameras (5 cameras in all) are no longer recording to Arlo Library.

TomMac — Wed, 27 Jun 2018 12:50:51 GMT

Remove the IFTTT settings and retest you system on it own.... only way to see if it's the Arlo or add on app IFTTT.

Also verify when armed the "running man ' goes black when the system is armed

Re: Arlo Pro cameras (5 cameras in all) are no longer recording to Arlo Library.

2Ka — Wed, 27 Jun 2018 14:01:05 GMT

Running man is black on all cameras. Took your advice and removed/reinstalled all mode settings. Also deleted all custom modes I created and was not using. Tested everything and seems things are working as designed for now. Hope this works, thanks for your help.

Re: Arlo Pro cameras (5 cameras in all) are no longer recording to Arlo Library.

TomMac — Wed, 27 Jun 2018 14:02:22 GMT

Great

Re: Arlo Pro cameras (5 cameras in all) are no longer recording to Arlo Library.

2Ka — Wed, 27 Jun 2018 14:03:49 GMT

I think I fixed the problem by removing/reinstalling the settings in modes. I deleted all custom modes I created and are no longer using. Things are working now so we will see.