topic Arlo Pro Battery Drain in Arlo Pro

Arlo Pro Battery Drain

bergin — Tue, 11 Sep 2018 16:22:00 GMT

I have a NETGEAR (VMS4330-100NAS) Arlo Pro set (3 cameras) and an additional VMC4030 camera.

2 of these cameras i do not use when I'm home, it's indoor and closer to the hub compared to the other 2 in use on a daily basis.

These cameras without any use drain very quickly. First time i charged to 100% and within a week it drained to 0% and 15%. I again charged it and never used other than installing the camera after recharging. It has drained to 65% in a week.

What could be wrong? How to fix it?

Any help would be appreciated. Thanks.

Re: Arlo Pro battery drain

Wklovelace3 — Sun, 01 Jul 2018 02:41:37 GMT

Make sure you have the latest firmware . it should end in 21310. We all had the battery drain issue and the firrmware update fixed the problem for most of us. There was a bug causing the ir lights in the camera to stay on while camera was turned off. So instead of off we disarmed the camera. That helped and then they did a firmware update and havent had any issues since. Click on my devices and then click on the base station. Firmware should be 21310. If not you need to contact support

Re: Arlo Pro battery drain

Rosety71 — Tue, 11 Sep 2018 04:19:02 GMT

Good luck. There are 100’s of these complaints and so far nothing has worked for us.

Re: Arlo Pro battery drain

ShayneS — Tue, 11 Sep 2018 16:22:28 GMT

The Arlo development team is currently investigating this issue. We will provide an update as soon as we have more information to share with the community.