topic Re: Multiple Audible Notifications for Single Event in Arlo Pro

Multiple Audible Notifications for Single Event

JoeCymru — Tue, 03 Apr 2018 23:14:21 GMT

Here is a weird one. I am receiving multiple audible push notifications in a row for a single event. It is not camera related, as it occurs when motion is detected on any of the four cameras. Each event I get four or five audible notifications (but the correct number of message notifications).

It started during beta testing for the Smart app with person identification, remote 911 for area, and capture adjustment. When the beta was over on March 30, it did not go away. I have reloaded the app several times and restarted the base.

During the same period, I got Android 8.0 (Oreo) on my S*+. There are various notification tweaks with Oreo over Nougat.

I chatted with AT&T about it, they had no clue, but opened a ticket.

This did start during the beta test, and right before the AT&T Oreo release.

It is an irritant, but functionally everything else works as expected.

Has anyone else experienced this?

Re: Multiple Audible Notifications for Single Event

steve_t — Wed, 04 Apr 2018 10:34:09 GMT

Open a ticket with support at the bottom of the page. Sounds like a possible issue on their end

Re: Multiple Audible Notifications for Single Event

JoeCymru — Wed, 04 Apr 2018 14:07:08 GMT

Thanks Steve. I got the scripted factory reset blurb as they had no clue. The strange thing is that this does not happen with my wife's iOS device. I have exhausted the Google / Samsung / AT&T / device reboots routes. I have changed the notification to a single short beep, so now I get four or five short beeps rather than a long drawn out irritating event. Not sure if anyone else on the planet has had this problem and any kind of fix.

Re: Multiple Audible Notifications for Single Event

JamesC — Thu, 05 Apr 2018 22:13:22 GMT

JoeCymru,

I was able to review your support ticket on this issue. I will escalate for further investigation.

JamesC

Re: Multiple Audible Notifications for Single Event

JoeCymru — Fri, 06 Apr 2018 18:33:41 GMT

Thanks James. It is either the Smart trial or the Oreo OS update or a combination that seems to have done this. My view from here of course.

Re: Multiple Audible Notifications for Single Event

Dataylor79 — Tue, 10 Apr 2018 00:29:04 GMT

Hey guys,

Any word on a solution for this? This just started on my Note 8 after the last security update but I can not find a solution. I now get 3 notification tones for every event. My wife has the S9+ and this doesn't happen. I need help.

Re: Multiple Audible Notifications for Single Event

Tony8791 — Tue, 10 Apr 2018 09:44:01 GMT

I've been getting multiple push notifications (5 in a row) for one single event for 2 weeks. Netgear this unacceptable please sort. It seems to me there is one software problem after another which is extremely annoying. Knowing what I know now I would NEVER invest my money in this product...take my advice and seek an alternative!

Re: Multiple Audible Notifications for Single Event

Tony8791 — Tue, 10 Apr 2018 09:50:24 GMT

Please resolve this issue as it is so annoying. It's one issue after another with Arlo...very poor

Re: Multiple Audible Notifications for Single Event

JoeCymru — Tue, 10 Apr 2018 12:56:01 GMT

I have just been blown off by Support after a lengthy back and forth. It seems that somehow I do not know my way around my device OS. I have been using Android OS for five years and I definitely know how to handle notifications. In addition they bluntly told me that I was wrong that there was nothing you could do with notifications in their app except turn them on and off. I must have a different app because under Devices, in the upper right menu there is Settings, where there is a sub topic of Notifications where you can choose tones, vibrations, LED colors and LRD blink rates. That statement about nothing can be done with Notifications on the app except turn them on or off is stunning and really shakes my confidence that there is actually any help on the horizon.

My S8+ running Android 8 (Oreo) is the only device that is doing this. My Samsung Android tablet (running older OS) is not doing this. My wifes iOS device and here iPad are not doing this. None of the other apps on my device are doing this. My device never did this before the app update.

Naturally my carrier says it is an app problem especially since it occurs on no other app except Arlo.

Right now, under the Notifications on the Arlo app I have changed the tone to Silent and go with vibrations only. Lousy work around to keep my samity but only recourse.

Re: Multiple Audible Notifications for Single Event

nytech — Fri, 27 Apr 2018 01:53:49 GMT

Looks like you're not alone.

https://community.netgear.com/t5/Arlo-Pro/Double-notifications-from-app/m-p/1533812

Do not uninstall the app. Everytime you uninstall the app, it adds another ring to the notification. Something happened and I was getting a double notification. I uninstalled/reinstalled and that went to three. Other people are seem to have more. Its like something isn't getting overwritten or cleared out after and the problem compounds. I heard Netgear isn't bothering to troubleshoot as they don't know the issue.

I've read that a system restore on your phone will resolve the issue, but thats a tall order for a fix.

Anyway, best of luck

Re: Multiple Audible Notifications for Single Event

JoeCymru — Fri, 27 Apr 2018 12:49:01 GMT

Yes, that was me in the other thread that found a factory reset / restore was the only way I could find to fix this mess. Along with not doing any uninstall / installs manually. I also now note from the other thread that other phone brands that have been updated to Oreo are now having the issue. An Android 8.0.0 / Arlo lack of love may be causing this. As suggested in the other thread, this is going to spread as Oreo continues to roll out to eligible phones.

Re: Multiple Audible Notifications for Single Event

nytech — Fri, 27 Apr 2018 13:06:23 GMT

Ah ok. I just can't bring myself to do a factory reset for a single app. I'm just going to wait for Netgear to address this or for someone to come up with a fix.

In the meantime, I've created a really short notification tone, 0:005 I think is the length, its a single quick "knock" I hope this helps folks out.

https://www.dropbox.com/s/nvgbcdea0ze7z79/Sm-Knock.mp3?dl=0

Re: Multiple Audible Notifications for Single Event

JoeCymru — Fri, 27 Apr 2018 13:20:45 GMT

In the Arlo settings under notification> notification tone, there is a tone setting called "Silent". This is the way to shut it up when you are about to lose your mind. In a fit of desperation while all this was going on, I uninstalled and reinstalled the app multiple times, and even though I had changed it to "Single Drop" when something moved across any camera field of view, it was like someone leaning on a doorbell. I found the "Silent" setting better than constantly screaming "SHUT THE **** UP! at my phone (and my wife felt those tirades did not add to the honme ambiance). An interim alternative to factory reset, but you lose the audible notification of course.

Re: Multiple Audible Notifications for Single Event

nytech — Fri, 27 Apr 2018 13:24:55 GMT

You can use the link I provided as well. Its a very short tone and I've found to improve this situation.

Re: Multiple Audible Notifications for Single Event

JimAltman — Sat, 02 Jun 2018 20:03:19 GMT

In addition to all of the above, clearing the system cache did no good. Still getting multiple notifications. Not to be unduly cynical, netgear will fix this about the time we all get android 9.

Re: Multiple Audible Notifications for Single Event

nytech — Sat, 02 Jun 2018 20:39:11 GMT

Has any one opened a ticket with Netgear yet?

Re: Multiple Audible Notifications for Single Event

JoeCymru — Sat, 02 Jun 2018 22:56:36 GMT

I did a while ago, finally let it die due to Support's total cluelessness about what was going on even after multiple detailed explanations over two long protracted conversations where their troubleshooting suggestions was totally detached from the reality of the issue. There is something about doing an uninstall and reinstal of the app that causes this and some other issues with my Samsung 8+ with Android 8. So I developed a routine to get rid of this outlined here: https://community.netgear.com/t5/Arlo-Pro/Double-notifications-from-app/m-p/1583728#M38784

I do notknow if the backup and restore part is necessary, but it only takes a couple of minutes so I do it anyway. The bottom line is making sure that your Arlo app is totally wiped out and that no phone settings for the app are reinstalled such as notification sound set ups and that the cache and data are totally gone (this means things with the phone not your system settings which are on Arlo's servers

Re: Multiple Audible Notifications for Single Event

jdubbs413 — Mon, 04 Jun 2018 16:56:51 GMT

This is absolutely insane that this is an issue.

First off, why can't we find out where the files are hidden on our devices? I can't find Arlo files anywhere under Arlo or Netgear names. It would be as simple as deleting those files most likely after an uninstall. Of my 150 apps, Arlo is the only one not with the others.

When I went to try the backup and restore workaround, I realized I wasn't backing up anything at all. So I suppose I might as well do a factory reset on my phone and then never ever uninstall the app again (even though I had no choice cause my app was stuck in some login cycle..it was odd to say the least but the uninstall/reinstall fixed it). I would reach out to Nest and see if you can't work with their android developer as they have almost no bugs with their app at all.

I would think this is an easy bug fix once it is truly handled.

Re: Multiple Audible Notifications for Single Event

JamesC — Mon, 25 Jun 2018 21:54:32 GMT

The engineering team is currently investigating this issue. I will provide an update when I have more information.

JamesC

Re: Multiple Audible Notifications for Single Event

parttime2 — Wed, 08 Aug 2018 17:52:00 GMT

my 5 arlo pro cameras just started doing the multiple notification when motion is detected has any one found how too correct?