topic Re: Whats up with settings? in Arlo Pro

Whats up with settings?

g3niu5 — Wed, 20 Jun 2018 02:04:37 GMT

trying to deactivate some cameras under settings and my android app keeps crashing and i cant even get to settings when i use chrome on my desktop. whats going on?

Re: Whats up with settings?

TomMac — Wed, 20 Jun 2018 11:32:18 GMT

you don't mention what phone/device and what OS...it makes a diff

Re: Whats up with settings?

g3niu5 — Wed, 20 Jun 2018 13:11:32 GMT

Pixel XL Android P

Re: Whats up with settings?

JamesC — Wed, 20 Jun 2018 21:51:51 GMT

g3niu5,

Do you have the latest version of the Arlo mobile app available from the app store? You might uninstall the mobile app and download a fresh version to see if you still experience the same behavior.

JamesC

Re: Whats up with settings?

g3niu5 — Wed, 20 Jun 2018 16:17:53 GMT

Unfortunately that made it worse

Re: Whats up with settings?

JamesC — Wed, 20 Jun 2018 22:05:30 GMT

g3niu5,

Is manage Arlo Smart the only area of the app this error is occurring? Are you able to change anything when using the web client?

JamesC

Re: Whats up with settings?

g3niu5 — Thu, 21 Jun 2018 01:44:17 GMT

yes the rest of android settings seem ok, posted screenshot showing what else i see.

On desktop website i cant access settings whatsoever. Screenshot in first post shows all i see.

Re: Whats up with settings?

g3niu5 — Mon, 25 Jun 2018 02:54:02 GMT

@JamesC it seems my account is screwed up. I logged into my parents account on my phone and their account settings are there. They are on the basic plan. Mine on the otherhand still is all messed up and am unable to configure any settings at all. Whats going on with this?