topic Re: 5 phone calls and 4 hours later, I finally received a RMA email in Arlo Pro

5 Phone Calls & 4 Hours Later, I Finally Received An RMA email

tkat79 — Mon, 08 Oct 2018 16:13:30 GMT

Dont bother buying their crap. When you need support, their support is pure junk. After 5 phone calls and 4 hours later, I finally received a RMA email. Groundhog day big time, having to explain the same thing to every tech, you'd assume they'd have some really nice ticket tracking software being a multi billion dollar company.

Never again, Netgear, never again.

Re: 5 phone calls and 4 hours later, I finally received a RMA email

JamesC — Tue, 05 Jun 2018 18:11:13 GMT

tkat79,

I apologize for the poor experience. I am glad to hear you were able to receive the RMA information. If you need any further assistance, please let us know.

JamesC

Re: 5 phone calls and 4 hours later, I finally received a RMA email

MikeArmistead — Tue, 19 Jun 2018 01:13:47 GMT

Ha! Yeah I got a RMA number, but I never got the replacement. No joke, I would rather talk to Comcast and AT&T at the same time than deal with Netgear Support again. I've had 2 case numbers and keep getting told that it is a software update "at the warehouse" that's causing the issue. 3 weeks and no resolution. You get left on hold for a ridiculous amount of time.... I'm on an online chat with them right now. No resolution. No replacement. I'm stuck with a $180 paperweight and they get to keep my money. I've returned my Netgear modem over this. I will never by another Netgear product. They're great when they work. However, as soon as they prove defective, they drop the ball.

Re: 5 phone calls and 4 hours later, I finally received a RMA email

MikeArmistead — Thu, 21 Jun 2018 16:45:02 GMT

I keep getting told that they're updating their systems and that's the issue.... For 3 weeks. I've had a RMA number for a while with the promise that Netgear will send my replacement with expedited shipping and a prepaid return label. However, they can never give me a date because of "the warehouse". I even had an "expert" laugh at me and my issue. No joke. This woman laughed at me. I will never buy another Netgear product. I just wanted my defective camera replaced. I've never had anyone in customer service laugh at me before.

Re: 5 phone calls and 4 hours later, I finally received a RMA email

JamesC — Thu, 21 Jun 2018 16:47:23 GMT

MikeArmistead,

Do you have the case number for your RMA? Please send me a private message with the case number along with your email address that you use to log in to your Arlo account and I will escalate your case as needed.

JamesC

Re: 5 phone calls and 4 hours later, I finally received a RMA email

MikeArmistead — Fri, 22 Jun 2018 17:18:38 GMT

My case has allegedly been escalated 5 TIMES NOW. I don't believe you out anyone else at Netgear is going to actually do anything about my case or RMA.

Re: 5 phone calls and 4 hours later, I finally received a RMA email

cdholm — Sat, 06 Oct 2018 20:38:23 GMT

How do I call support? Phone number please.

Re: 5 phone calls and 4 hours later, I finally received a RMA email

jguerdat — Sat, 06 Oct 2018 21:57:40 GMT

Use the Contact Support link at the bottom here and again on the new page. The 3rd page will have a pulldown with numbers for all supported countries.