topic Re: Lıve feeding trouble on mobile devices in Arlo Pro

Lıve feeding trouble on mobile devices

ardacerit — Fri, 01 Jun 2018 07:05:29 GMT

Dear Community, I'm having huge problem with streaming live my devices on my iphone, it looks like slow motion film.

when I use web browsers there is no issue.

firmwares are updated.

chekced different location at house.

disabled all other wireless at home but no solution,

it is just happening on mobile devices..

TomMac — Fri, 01 Jun 2018 12:08:33 GMT

There's a new version of the app out for iOS, make sure you have the new version.

Also, try and remove the app and re-install and see if that changes anything

ardacerit — Fri, 01 Jun 2018 14:55:47 GMT

Dear Tom ,
I tried all the steps but still having the issue.. please find attached a video about it.

ardacerit — Fri, 01 Jun 2018 15:01:00 GMT

Somehow I cannot attach a video. But tried on an android device still the same..

TomMac — Sat, 02 Jun 2018 13:18:22 GMT

contact Netgear Support...

JamesC — Tue, 05 Jun 2018 20:07:09 GMT

ardacerit,

What model device/version of iOS are you using? Do you experience this behavior when using your WiFi connection, data connection or both?

JamesC

ardacerit — Wed, 06 Jun 2018 13:09:22 GMT

Hello, I'm using Iphone 7 and latest ios 11.4

it is undependent of Apple or Android, neither from wireless or LTE 4G connection,

I tried all different sequence, but still the same issue occurs

JamesC — Thu, 07 Jun 2018 22:17:21 GMT

ardacerit,

A new version of the Arlo mobile app is available on the app store, are you still experiencing the same issue after downloading this latest version?

JamesC