topic Re: Arlo Pro getting notifications on my phone but there are no videos of the notifications in Arlo Pro

Arlo Pro getting notifications on my phone but there are no videos of the notifications

Bager7905 — Tue, 29 May 2018 18:06:08 GMT

Hi I am getting notifications on my phone but there are no videos of the notifications, I also have one camera the is not sending notifications

Re: Arlo Pro getting notifications on my phone but there are no videos of the notifications

TomMac — Tue, 29 May 2018 18:06:23 GMT

Reboot the base ( power button off,on)

if NG, then verify the alerts and modes are correct.

Re: Arlo Pro getting notifications on my phone but there are no videos of the notifications

Ellie2605 — Tue, 29 May 2018 20:29:19 GMT

Hi,

I am getting the same issues with our Arlo cameras (note, we don't have the Pro but the issue sounds identical). We're getting notifications most of the time, but not with recordings. This has only started happening since the firmware has been updated. Before this, it all worked perfectly. Please help! We've only had the system for a couple of months so it's pretty disappointing.

Thanks
Ellie

Re: Arlo Pro getting notifications on my phone but there are no videos of the notifications

JamesC — Thu, 31 May 2018 17:55:44 GMT

Ellie2605,

Check your modes/rules to be sure they are set up correctly to detect motion and record. If you're using a custom mode, you might try recreating the mode to be sure everything is set up correctly.

JamesC