topic New ARLO PRO setup - stopped connecting to cameras 18 hours ago in Arlo Pro

New ARLO PRO setup - stopped connecting to cameras 18 hours ago

NIckAtNight — Wed, 28 Dec 2016 00:06:25 GMT

Your Case Number Is: 27851335

New ARLO pro 4 camera setup. Been working fine for 7 days. Cameras were fully charged and were not reporting low battery.

Attempted restarting ARLO base station several times.

Cameras will no longer connect.

Re: New ARLO PRO setup - stopped connecting to cameras 18 hours ago

NIckAtNight — Wed, 28 Dec 2016 00:13:52 GMT

Other remotes NEST and HUE still appear to be functional.

Re: New ARLO PRO setup - stopped connecting to cameras 18 hours ago

steve_t — Wed, 28 Dec 2016 00:24:28 GMT

Go into the arlo app and remove all of the cameras. Reset the base. Reset all of the cameras with a battery pull. Try add the cameras again

Re: New ARLO PRO setup - stopped connecting to cameras 18 hours ago

jguerdat — Wed, 28 Dec 2016 13:11:28 GMT

If you reset the base, you'll have to start fresh, removing all devices in Settings, My Devices and then use the Add Device button on the Devices tab to add the base back in, followed by syncing the cameras. You can try power cycling the base, open and close battery doors, removing just the cameras and resyncing so you don't lose any customizations.

Re: New ARLO PRO setup - stopped connecting to cameras 18 hours ago

NIckAtNight — Wed, 28 Dec 2016 17:24:55 GMT

No reset. JUst attempted restarts.

jguerdat wrote:
If you reset the base, you'll have to start fresh, removing all devices in Settings, My Devices and then use the Add Device button on the Devices tab to add the base back in, followed by syncing the cameras. You can try power cycling the base, open and close battery doors, removing just the cameras and resyncing so you don't lose any customizations.

Re: New ARLO PRO setup - stopped connecting to cameras 18 hours ago

JamesC — Wed, 04 Jan 2017 17:11:08 GMT

NickAtNight,

Were you able to resolve the issue through your open support case? Please let us know.

JamesC

Re: New ARLO PRO setup - stopped connecting to cameras 18 hours ago

Plugplug1 — Fri, 24 Mar 2017 14:48:34 GMT

Not able to receive cameras on phone 7s edge need help

Re: New ARLO PRO setup - stopped connecting to cameras 18 hours ago

JamesC — Mon, 27 Mar 2017 17:57:01 GMT

Plugplug1,

What do you mean by "receiving the camera"? Are you having trouble syncing? What is the LED behavior on the base and the camera when attempting to sync? Please give more details about the issue you are experiencing?

JamesC