https://community.arlo.com/t5/Arlo-Pro/Re-Multifactor-Authentication/m-p/1578276#M38283 <P>Hello yodamom,</P> <P>&nbsp;</P> <P>Were you able to reset your password? The option to save will be greyed out if:</P> <UL> <LI>The two passwords entered don't match</LI> <LI>You are entering a previously used password</LI> <LI>The minimum password criteria is not met</LI> </UL> <P>If you are still having issues resetting your password, please provide more information as to the error you are seeing or what is occuring when you try to reset your password.</P> <P>&nbsp;</P> <P>Dawn Marshall</P> <P>Arlo Community Manager</P> Sat, 26 May 2018 23:06:27 GMT DawnM 2018-05-26T23:06:27Z https://community.arlo.com/t5/Arlo-Pro/Re-Multifactor-Authentication/m-p/1578133#M38270 <P>I cannot even get it to save a new password or email me a link</P> Sat, 26 May 2018 16:25:10 GMT https://community.arlo.com/t5/Arlo-Pro/Re-Multifactor-Authentication/m-p/1578133#M38270 Yodamom1 2018-05-26T16:25:10Z https://community.arlo.com/t5/Arlo-Pro/Re-Multifactor-Authentication/m-p/1578276#M38283 <P>Hello yodamom,</P> <P>&nbsp;</P> <P>Were you able to reset your password? The option to save will be greyed out if:</P> <UL> <LI>The two passwords entered don't match</LI> <LI>You are entering a previously used password</LI> <LI>The minimum password criteria is not met</LI> </UL> <P>If you are still having issues resetting your password, please provide more information as to the error you are seeing or what is occuring when you try to reset your password.</P> <P>&nbsp;</P> <P>Dawn Marshall</P> <P>Arlo Community Manager</P> Sat, 26 May 2018 23:06:27 GMT https://community.arlo.com/t5/Arlo-Pro/Re-Multifactor-Authentication/m-p/1578276#M38283 DawnM 2018-05-26T23:06:27Z