topic Re: Bug Report: Arlo app update 2.5.0 broke push notifications (iPhone X, iOS 11.3.1) in Arlo Pro

Bug Report: Arlo app update 2.5.0 broke push notifications (iPhone X, iOS 11.3.1)

RCooke — Mon, 14 May 2018 19:42:17 GMT

Netgear's 2.5.0 app update broke push notifications on my iPhone X running iOS 11.3.1. I would like to report this bug. I hope the app will be patched ASAP.

Re: Bug Report: Arlo app update 2.5.0 broke push notifications (iPhone X, iOS 11.3.1)

LgMg526 — Mon, 14 May 2018 20:34:49 GMT

Wanted to report a bug. We updated our app to the latest version 2.5.0 app and we’re not getting push notifications on iOS 11.3.1. We’ve uninstalled the app and we still don’t get notifications. Is anybody else having this issue?

Re: Bug Report: Arlo app update 2.5.0 broke push notifications (iPhone X, iOS 11.3.1)

ChristineT — Mon, 14 May 2018 20:40:32 GMT

Greetings @LgMg526 , @RCooke, and Arlo Community,

We are looking into this reported issue. Are both of you using an iOS X device? Can you also confirm if this is for all cameras or just a certain model? I have an iOS X and will attempt to replicate this issue as well. Is anyone experiencing this issue on Android?

Thanks for bringing this issue to our attention! I'll be back in touch shortly with results of my testing.

Kind Regards,

Christine

Re: Bug Report: Arlo app update 2.5.0 broke push notifications (iPhone X, iOS 11.3.1)

LgMg526 — Mon, 14 May 2018 20:54:17 GMT

We have 1 Arlo Pro camera. We’re not getting notifications on our IPad 5th generation and IPad Air. We are getting notifications on our android devices. We also noticed that when you play back the videos you see the serial number of the camera and not the camera name. I believe some other people have noticed that and mention that on the Twitter feed. Thank you for all your help in getting this fixed. We appreciate all you guys do behind the scenes.

Re: Bug Report: Arlo app update 2.5.0 broke push notifications (iPhone X, iOS 11.3.1)

LgMg526 — Mon, 14 May 2018 21:00:09 GMT

Since writing the last post. We are now getting notifications.

Re: Bug Report: Arlo app update 2.5.0 broke push notifications (iPhone X, iOS 11.3.1)

ChristineT — Mon, 14 May 2018 21:18:50 GMT

Hello @LgMg526,

I am very glad to hear push notifications are now working for you. Can you confirm if you did anything special to kick the push notifications into gear? I wasn't getting notifications either so I unchecked push notification and then clicked Save. I re-enabled push notifications and click Save. I then force quit the app for good measure.

Side Note: Force quitting the app on iOS X is not as easy as just swiping the app away. For more information please visit How to force close apps on iPhone X).

Let me take a quick look at the library content showing the serial number instead of the camera name. I'll be back shortly with my findings.

Back in touch soon!

Christine

Re: Bug Report: Arlo app update 2.5.0 broke push notifications (iPhone X, iOS 11.3.1)

LgMg526 — Mon, 14 May 2018 21:27:01 GMT

I did the same thing that you did and the notifications worked for about 10 min. They are not coming through once again.

Re: Bug Report: Arlo app update 2.5.0 broke push notifications (iPhone X, iOS 11.3.1)

ChristineT — Mon, 14 May 2018 21:39:04 GMT

Ok, thanks @LgMg526,

Let me take this feedback to Engineering.

Kind Regards,

Christine

Re: Bug Report: Arlo app update 2.5.0 broke push notifications (iPhone X, iOS 11.3.1)

LgMg526 — Mon, 14 May 2018 22:46:26 GMT

Thank you for working on this,

Re: Bug Report: Arlo app update 2.5.0 broke push notifications (iPhone X, iOS 11.3.1)

ChristineT — Mon, 14 May 2018 23:07:55 GMT

Hello @LgMg526,

My library images are showing the camera names as expected. Would you mind posting a screenshot here so I can ensure I understand the nature of the issue? This will also assist me in demonstrating the issue to our engineering team(s).

Thank you so much for taking the time and effort to work with me on this!

Best,

Christine

Push Notifications not working since iOS update

CJPSurf — Tue, 15 May 2018 00:55:20 GMT

Since updating to version 2.5.0 from the App Store, push notifications are no longer working. Did a base station reset and logged in and out of Arlo app and it still doesn't work.

Re: Push Notifications not working since iOS update

DawnM — Tue, 15 May 2018 01:12:02 GMT

@CJPSurf thank you for taking the time to post on the community! We have had a handful of users report this issue and are trying to narrow down the specifics as it doesn't seem to be a widespread occurence. Can you confirm:

iOS device: (so far we've only seen it for iPhone X users)

Do you have/use a schedule(s) in modes?

Thank you in advance for your assistance!

Dawn Marshall

Community Manager, Arlo

Re: Push Notifications not working since iOS update

CJPSurf — Tue, 15 May 2018 01:22:38 GMT

I have the 6s. Believe it or not 10 minutes after my posting I walked outside and all my cameras seem to be working with the push notifications now. Tested all of them all multiple times and the push notification on each of them seems to be working now. Not sure what the issue was but hopefully it will stay resolved. Thanks for getting back to me so quick.

Re: Push Notifications not working since iOS update

DawnM — Tue, 15 May 2018 01:24:09 GMT

Thank you for getting back to me so quickly! I'm glad to hear that it is working as expected now. If you experience anymore issues with it, feel free to reply to this thread!

Re: Push Notifications not working since iOS update

TC_007 — Tue, 15 May 2018 08:38:49 GMT

Same here! After Update noch more Notifications under IOS (iphone X).

Before Update no Problems!

Re: Push Notifications not working since iOS update

ndc66 — Tue, 15 May 2018 11:39:17 GMT

Since the app update on iOS, my iPhone 6 periodically receives the camera noticifications. I have reset the base station, checked the app & iPhone notifications, all are ok as required. I even deleted the app & reinstalled it. Still no good. Before the update I used to receive every notification from the cameras. Now I’m lucky to receive 1 in 10. Anyone else having the same problem with an iPhone 6?

Re: Push Notifications not working since iOS update

ndc66 — Tue, 15 May 2018 11:41:51 GMT

Also too, I have the same time schedule set everyday for my Arlo Pro 5 camera system

iOS notifications not working since app update

ndc66 — Tue, 15 May 2018 12:27:42 GMT

Re: iOS notifications not working since app update

wannabacat — Tue, 15 May 2018 13:12:24 GMT

I'm not getting notifications either on my iPhone 8 since the update this morning.

My husband's phone doesn't automatically do updates so he is still getting notifications from our system.

Re: iOS notifications not working since app update

LgMg526 — Tue, 15 May 2018 13:19:34 GMT

We’re not getting notifications either.