topic Re: 2.5.1 app on Samsung S8+ keeps stopping in Arlo Pro

2.5.1 app on Samsung S8+ keeps stopping

Jshupe — Thu, 24 May 2018 00:22:07 GMT

The Android app will not stay running on my Samsung S8+ after updating to 2.5.1. Installed app and reinstalled multiple times and also restarted in between uninstalls. As soon as I log in using password or fingerprint the app stops and I get notification from Android stating such. Can't get past the cameras attempting to load before the app crashes.

Re: 2.5.1 app on Samsung S8+ keeps stopping

Streak2 — Thu, 24 May 2018 05:13:50 GMT

Try and go to settings, applications, Arlo, storage and clear the cache.

I just installed on my S7 Edge running Android 7.0 with no problem.

Re: 2.5.1 app on Samsung S8+ keeps stopping

Jshupe — Thu, 24 May 2018 09:52:48 GMT

I've tried that and still get the same results. "Arlo has stopped"

Re: 2.5.1 app on Samsung S8+ keeps stopping

JamesC — Thu, 24 May 2018 17:15:06 GMT

Jshupe,

Do you have any other devices that you could try logging in with to see if you experience the same behavior? Is this only happening on S8+?

JamesC

Re: 2.5.1 app on Samsung S8+ keeps stopping

Jshupe — Thu, 24 May 2018 21:45:20 GMT

It works on my wife's Moto Droid.

Re: 2.5.1 app on Samsung S8+ keeps stopping

Jshupe — Thu, 24 May 2018 21:46:54 GMT

Odd thing is that Push notifications are working on the S8+, just can't open the app to see it.

Re: 2.5.1 app on Samsung S8+ keeps stopping

JoeCymru — Thu, 24 May 2018 22:03:33 GMT

Something that has worked for me in the past when I have done a manual uninstall, reinstall and it screws things up on my S8+:

Uninstall Arlo app Setting>Apps>Arlo. Only on your phone. Do not do any uninstall at Google Ply Store.

Power cycle your phone

Go to Settings>clouds and accounst>backup and restore.

At the bottom on Google automatic updates (for app reinstall), toggle that off. You can turn back on later

At top on Samsung account do a backup.

Then do a restore.

Neither of these will take long if you are in a decent wifi area.

Now go to Play Store and install Arlo.

Some of these moves may be superfluous but I like to cover all bases.