https://community.arlo.com/t5/Arlo-Pro/Library-Issues-due-to-Lookout-Premium-App/m-p/1576969#M38126 <P>Two days ago when trying to view library files on my LG V20 Android smartphone with Android v 7.0, The files would only play for up to 6 seconds then freeze and the buffer icon would display,&nbsp; The files would not play beyond that point of where&nbsp;playback froze.&nbsp;" V2.5.1._21471" Error ER081 Unable to Connect"</P> <P>&nbsp;</P> <P>In troubleshooting, I found that the Lookout Premium App which had an new update, "v10.22-5091e54"&nbsp; is causing the problem. &nbsp;</P> <P>&nbsp;</P> <P>I resolved the problem by un checking the Lookout settings box for "Safe Browsing - Be alerted before you visit malicious URLs".&nbsp; Now all Arlo library files on the Android smart phone play from start to end with no buffering or other problems.</P> <P>&nbsp;</P> <P>The actual "Model (Recommened - Helps the community give the best answers" is actuall the VMB400v3| Arlo Base Station" (Community moderators you need to add applicable models to this forum reporting site)</P><BR /><IMG src="http://community.arlo.com/t5/image/serverpage/image-id/424268iEA440F6F8F47326F/image-size/large?v=v2&amp;px=999&amp;whitelist-exif-data=Copyright" border="0" alt="Capture+_2018-05-24-08-29-55.png" title="Capture+_2018-05-24-08-29-55.png" /> Thu, 24 May 2018 19:21:09 GMT Johnny1005 2018-05-24T19:21:09Z https://community.arlo.com/t5/Arlo-Pro/Library-Issues-due-to-Lookout-Premium-App/m-p/1576969#M38126 <P>Two days ago when trying to view library files on my LG V20 Android smartphone with Android v 7.0, The files would only play for up to 6 seconds then freeze and the buffer icon would display,&nbsp; The files would not play beyond that point of where&nbsp;playback froze.&nbsp;" V2.5.1._21471" Error ER081 Unable to Connect"</P> <P>&nbsp;</P> <P>In troubleshooting, I found that the Lookout Premium App which had an new update, "v10.22-5091e54"&nbsp; is causing the problem. &nbsp;</P> <P>&nbsp;</P> <P>I resolved the problem by un checking the Lookout settings box for "Safe Browsing - Be alerted before you visit malicious URLs".&nbsp; Now all Arlo library files on the Android smart phone play from start to end with no buffering or other problems.</P> <P>&nbsp;</P> <P>The actual "Model (Recommened - Helps the community give the best answers" is actuall the VMB400v3| Arlo Base Station" (Community moderators you need to add applicable models to this forum reporting site)</P><BR /><IMG src="http://community.arlo.com/t5/image/serverpage/image-id/424268iEA440F6F8F47326F/image-size/large?v=v2&amp;px=999&amp;whitelist-exif-data=Copyright" border="0" alt="Capture+_2018-05-24-08-29-55.png" title="Capture+_2018-05-24-08-29-55.png" /> Thu, 24 May 2018 19:21:09 GMT https://community.arlo.com/t5/Arlo-Pro/Library-Issues-due-to-Lookout-Premium-App/m-p/1576969#M38126 Johnny1005 2018-05-24T19:21:09Z https://community.arlo.com/t5/Arlo-Pro/Library-Issues-due-to-Lookout-Premium-App/m-p/1577599#M38208 <P>Johnny1005,</P> <P>&nbsp;</P> <P>Thanks for sharing this information with the community. I will look into the model issue you mentioned as well.</P> <P>&nbsp;</P> <P>JamesC</P> Fri, 25 May 2018 15:46:34 GMT https://community.arlo.com/t5/Arlo-Pro/Library-Issues-due-to-Lookout-Premium-App/m-p/1577599#M38208 JamesC 2018-05-25T15:46:34Z